Works Support FTC

Job Description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who were looking for! Of course, experience and track record are important, but were more interested in hiring someone thatembodies our People Promises. Thats someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UKs leading Social Enterprise were dedicated to creating inclusive andthriving Communities for both our Customers and Employees.So, what are you waiting for Join a community that cares about you!More about your roleWorkingas part ofourCentral ServicesTeamwithinourProperty Maintenance Division (PMD) youwillprovideallnecessaryadministrationand call handling within the centralteamto ensure that both the in-houseteamand external contractors deliver aneffective and efficient repairs service to enable PMD to be the contractor of choice acrossalldwellings owned and managed by Place forPeople, in linewithallstatutoryrequirements,customerexpectationsand marketrequirements.Youwillbe deliveringexceptionalcustomerservice andadministrationsupportmaintaining in house systems to ensure the effective running ofallresponsive repairs. Youwillalsosupportalongside the schedulingteamand provide other general officeadministrationservicesfor the wider property maintenanceteamIn thisroleyouwillworkeffectivelywithallkey business areas including PMD, thecustomerservice centre, contractors, managers,operativesand internal/external clients and customers, taking enquiries both over the phone and via email.The Works Support teamworkingwithin the Property Maintenance division and areresponsiblefor scanning and filing datasensitivedocuments including EICR and LGSR records, the sending and receiving of emails and alsoworkingon the phone speakingwithourcustomersand internaloperatives.Please note this is a fixed term role due to end in August 2025For further information please download the attached job description.More About youHere at Places forPeoplewe are looking for someone who is asspirited as weare about delivering greatcustomerservice. To beconsideredfor theroleyouwillhave previousexperienceworkingin a volumeadministrationrolewithacommitmenttodeliveryfirstclasscustomerexperience. To be successful in thisrolecandidates must be able to demonstrateexperienceofworkingwithin a busy officeenvironment, and youwillhave previousexperienceofadministration.Experienceof booking, scheduling and confirming appointments isdesirable. Although this is anadministrationroleyouwillbeworkingon the phones for a large portion of the day, taking calls from external and internal customers soexperienceworkingofcall handling would be highlyadvantageous.Exceptionalorganisationalskillswiththeabilitytoeffectivelyorganise your own workload whilst maintaining a high attention to detail andaccuracywillenable you to succeed in thisrole.Youwillhave an excellent telephone and I.T. skillswitha soundunderstandingof Microsoft Excel, Word and Outlook.Theabilitytointerrogateand present data in different formats is essential. A positive ‘can do attitudewiththeabilityto demonstratea‘solution-focusedworkingstyle in practice atall times.BenefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for.We know that theres always more we can do to make you smile, thats why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.

Whats nextIf you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.If you are a Places for People customer and youre looking for support with your application, please contact our skills and employment team on .If you are a recruitment agency please note we operate a PSL and do not take cold calls