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| Job Location | Aston, Birmingham |
| Education | Not Mentioned |
| Salary | £24,552 - £27,690 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Are you calm in a crisisCan you make rapid decisionsAre you able to prioritise when you are under pressureWe are looking for cool headed, problem solvers who really like to help others. At West Midlands Police, our 999 and 101 services need staff who can respond quickly and decisively to calls for assistance from the public.As part the Force Contact Team as aContact Officer, you will respond to calls from the public and will support police officers attending incidents. In this role you will support, advise and guide victims and witnesses whilst gathering and recording informationto help prevent, reduce and detect crime. Or as aDispatcher,you could be communicating with front line officers to ensure calls for assistance are prioritised and managed. Either way, you will play a critical role in the first few minutes of a call which willshape the Force response and impact on the outcome of potentially a life- threatening situation.So, if you are ….a calm, strong decision maker who can demonstrate leadership in critical situations, computer literate, with accurate keyboard skills (minimum 25 wpm), have accurate verbal and written language skills, are able to prioritise and multi-task under pressureand achieve deadlines ………………………this could be the role for you!What’s in it for youYou will work a shift pattern with staggered start times covering 24/7, 365 days a year, where a generous shift allowance of up to an additional 34% can be paid.You will receive an excellent pension, a generous annual leave allocation, free access to staff support services, you will qualify for a Blue Light Discount card and be able to access sport and social club facilities.About UsWest Midlands Police is England’s second largest police force. Together we serve the 2.9 million people who call the region home - one of the youngest and most diverse populations in Europe.The shared vision of our 12,500 officers, staff and volunteers is to be recognised as a police service that is big enough to cope with everything that is asked of us, while showing we are small enough to care about the things that reallymatter to people.This vision is built on three strategic priorities:
Keyskills :
AdviseCall CentreCallsCrimeCustomer ServiceEmergency ServicesPoliceCustomer Service RepresentativesKeyboard SkillsPhone Skills