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Education Services Manager

National Express
Job LocationAston, Birmingham
EducationNot Mentioned
Salary30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Join us on the Journey... We have an exciting new opportunity at our AstonDepot for a Education Services Manager. You will be responsible all home to school education transport services provided by NEAT ensuring we remain compliant at all times in line with appropriate regulations, company policy and contractual commitments.Day to Day you will be responsible for

  • To manage the Call Centre team, monitoring performance including ability to resolve issues quickly, call answer rate, and quality of responses.
  • To hold daily meetings withschool liaison officers, ensuring that any issues are reported.
  • To effectively escalate all safety and safeguarding issues and/or concerns
  • To own the risk management process of all wheelchairs and buggy assessments, including pupil assessments for harness, booster seats and buckley guards. Ensuring that all equipment is fit for purpose, regularly checked and maintained and that a log is keptof all equipment and which pupil it is for.
  • To undertake school site visits, including holding termly meetings with school staff, monitoring transport arrival/departure to ensure it is safe and within the agreed parking arrangements.
  • Maintain effective relationships with key Local Authority staff, schools and other key stakeholders in order to ensure that our services are tailored to meet their business objectives and to identify and generate further business opportunities.
  • Work with the District Managers in ensuring the Education services, within their remit, are operated in accordance with contractual service levels.
To qualify for this role we ask that you have...
  • Excellent customer service skills.
  • Strong technical ability - be able to effectively manage 365 and google.
  • AProactive approach
  • Ability to respond quickly and deal with issues in a professional manner.
  • A Flexible approach to work
  • Ability to work on your own initative
In return for your hard work and commitment you will receive:
  • A National Express West Midlands bus pass for yourself
  • Discounted coach travel
  • Company pension
  • Access to a portal that provides a variety of deals and discounts including travel, days out, cinema, mobile, car and many more
  • Access to our award winning Health Bus; providing free and accessible health checks
  • Access to an Employee Assistance Programme
  • Paid Annual leave
  • Opportunity to take part in the Cycle to work scheme
Things to note... National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.Drug and Alcohol testing iscompleted as part of the assessment process as well as random checks during employment acording to the policy.

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