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| Job Location | Aston, Birmingham |
| Education | Not Mentioned |
| Salary | 12.50 - 14.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time |
Service Care Solutions are hiring for Dispatcher or Contact Officers for a Police Force in the West Midlands, please see the attached job specification and for more details or to apply please contact Lewis Ashcroft on .Job Title: Dispatcher or Contact Officer Contract: 12 weeks (potential to extend or go perm for the right candidates) Headcount: 10 Location: Park Lane, Aston, Birmingham B6 5DD Hours: 37 hours a week (will vary depending on shift pattern) Shift Pattern:6 on 4 off (2 earlies, 2 lates and 2 nights - example shift pattern attached)Within this role you will play a critical role in our response to both emergency and non-emergency calls, providing a first class service to the public. You will be resilient, reliable and able to cope in a pressured environment - your decision making skillswill be key. You will receive a huge variety of calls, often challenging in nature. At times you will be talking to people in potentially dangerous or vulnerable situations - they may be distressed or panicked and it is down to your ability to stay calm anddetermine the most appropriate response to make sure they get the help they need.The role of a Contact Officer requires you to: