NHS Call Handler

Job Description

Are you a natural at Customer Service and would LOVE the opportunity to work within an NHS organisation We are looking for Customer Service applicants who are bubbly, confidant, great communicators and flexible with their hours to join the teamfor one of our NHS clients in Wigan. Supporting the NHS is such rewarding position with many opportunities to learn new skills and develop your knowledge. We are extremely keen to speak to applicants who are drivers and flexible to work across a rota with shifts running from Monday to Sunday with hours of 8am to 2pm or 2pm to 8pm during the week and 8am to 4pm on a weekend day. You MUST be able to coverany of these shifts over any 5 days in the week up to a maximum of 30 hours. Offering an immediate start, weekly pay, opportunity for overtime to boost your income and to learn new skills! Full training and support with be given and with a salary of £9.50p/h this is a fantastic opportunity to use your Customer Service experience and gain exposure to work with the NHS. What will you be doing as an NHS Call Handler Working across 3 areas of the business to give you variety in your role. You will be trained on all areas to support the covid vaccination appointments, out of hours services and triage support Using your great listening skills to identify patients needs and accessing their information on the NHS database Working on patient lists to contact them regarding Covid vaccination appointments Supporting GP practices with patient appointments outside of the GP hours - you will have the opportunity to assess patients symptoms and criteria and book them appointments to be seen out of hours Using your great communication skills to triage the patient and go through a series of questions to identify if the patient needs and appointment. Offering support and advise to all patients in need We would LOVE to hear from you if you have the following skills and experience: If you love multi-tasking and work confidently on a computer, keyboard, and headset Are an excellent communicator and enjoy working with a variety of individuals Have worked in Call Centre or Inbound Call Handling role You have a great personality, fantastic listening skills, have a bubbly and caring nature Flexible and committed to working on a rota shift pattern spread over 7 days What will you get in return for your work as a NHS Call Handler On-going temporary opportunity Regular hours 24 -30 per week and on site working Opportunity for overtime to boost your income Great company to be part off Current office based in WN1 postcode will be moving to WN3 post code so need to be a driver Opportunities to progress within the business Full training and support Fantastic team £9.50 per hour with weekly pay Immediate startTo ApplyIf this sounds like a role you will LOVE, please send your CV We aim to respond to all successful applications within 2 days. If you havent been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we areunable to contact everyone in person and thank you for your interest. Are you on Facebook Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.