Customer Service Advisor

Job Location	Ashton-in-Makerfield
Education	Not Mentioned
Salary	£20,300 per annum, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , part-time

Job Description

I am currently working with a market leading service provider based in Ashton-in-Makerfield who are recruiting for a Customer Service Advisor on a permanent, part-time basis!Benefits:

Salary - £20,300 (Full-time equivalent)
31 Hour Working Week
Part-time Working Hours – Tuesday to Friday 8:00am to 2:00pm, Saturday 8:00am to 3:00pm
Holidays – 25 Days per Annum, excluding Bank Holidays
Free Parking
Company Events

Role Purpose:The successful candidate will join the fast-paced Customer Service team within the business and will liaise directly with customers and engineers, logging various jobs and requests ranging from general maintenance to repair requests.Responsibilities:

Taking calls from clients and managing queries, ranging from general maintenance to repairs
Logging tasks on in-house systems and liaising with engineers to effectively manage client expectation and customer service needs
Accurately recording job information to relevant systems and updating spreadsheets
Managing company email inbox to answer client queries promptly
Liaising with multiple in-house departments, including engineering and sales departments to ensure client expectation

Specification:

Experience of call handling and inbox management
Exemplary telephone manner
Good communicator, both written and verbal
Good working knowledge of Word, Excel and Outlook

If this role is of interest to you, please don’t hesitate to apply today!

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