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IVA Supervisory Case Manager

Imperium Financial Recruitment
Job LocationAltrincham
EducationNot Mentioned
Salary30,000 - 32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

OVERVIEW Working under the Insolvency Manager the Supervisory Case Manager will be responsible for all aspects of post appointment IVA following the initial meeting of creditors right through to closure - maintaining compliance with internal policies, the InsolvencyAct, Insolvency Rules and relevant Statement of Insolvency Practices (SIPs). ROLE AND RESPONSIBLTIES The main duties of the Supervisory Case Manager will be categorised into three areas: Case Management

  • Assist in completion of tasks across all campaigns to ensure KPIs are adhered to
  • Manage a portfolio of clients from meeting of creditors through to closure
  • Liaise with clients, creditors and other third parties as necessary
  • Provide support to our outsourcing partners in relation to Supervisory functions as and when required
  • Ad hoc duties and projects as required
System Testing
  • Review and test functionality throughout the case management software to ensure performance is as expected
  • Identify areas of system improvement to enhance efficiency and provide feedback as appropriate
  • Perform regression testing of any new system functionality to be released
  • Assist in data cleanses and system migrations as and when necessary
Complaints Handling
  • Assist the complaints department in relation to complex complaint queries and escalations
  • Assist the Insolvency Practitioners with any regulatory complaints as required
KNOWLEDGE AND SKILLS
  • A good understanding of all aspects of post appointment IVA and objection handling
  • Excellent organisation skills and able to prioritise and manage workload
  • Excellent communication and interpersonal skills
  • Attention to detail
  • Ability to work in conjunction with other teams and provide support where necessary
  • Problem solving and analytical skills
ESSENTIAL CRITERIA
  • GCSE Maths and English (Grade A-C or equivalent)
  • Good general IT skills and the ability to adapt to new systems
  • Ability to multi-task and work to targets
  • Strong communication skills - must be able to communicate effectively in writing and verbally
DESIRABLE CRITERIA
  • Previous experience in working in personal insolvency
  • CPI/CPPI/PIP

Keyskills :
Case ManagementComplianceCreditorsInsolvencyIVA

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