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| Job Location | Altrincham |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Salary: up to £28,500 per annumReference: 014/11/232nd Line Technical Support EngineerAltrinchamSalary up to £28,500 per annum plus on call paymentAbout UsCity & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we’re bound by a common set of values and principles in providing flexible,community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.The RoleThis role will be working as part of an IT Team of technicians dealing with escalated second line incidents and requests, that will be received and logged through our 1stline support function. Responsible for ensuring all tickets are dealt with from beingreceived to resolution with a focus on excellent customer service and quality. Responsible for supporting a wide range of end users from all levels in the organization. The primary purpose of the role is to ensure continued Service Delivery by appropriatelymanaging the tickets assigned and ensuring a timely and professional resolution within KPI’s.You will review Incidents and requests allocated to the IT Team within service level agreements. Ensure tickets are accurately updated with details of phone calls, ongoing investigation notes and technical detail, providing support to 1stline Technicalfunctions. You will ensure tickets are proactively managed and updated throughout the day whilst ensuring service users receive updates as per the SLA. Ensuring major incidents are escalated to the correct internal and external support teams where requiredwithin a timely manner.Ideal CandidatePrevious 2nd line experience in an IT Service’s Environment, with a minimum of 3 years experience in I.T. Experience of working with and supporting key Microsoft applications. Proven analytical and problem-solving abilities. Experience of supporting businessoperational specific systems such as Finance and bespoke operational applications. Experience of working with and managing issues logged with 3rd party suppliers and vendors. Knowledge in the troubleshooting and support of laptop and desktop hardware (Delland HP), mobile devices, thin client terminals and varied printing devices. Knowledge of Office 365 support including licencing models, endpoint management and Azure administration. Knowledge of Active Directory, on premise and azure. Strong knowledge of Microsoftbased operating systems (Windows 10 and 11). Desktop security management – Sophos Endpoint Management. Must possess at least 1 x IT certification including CompTIA or equivalent.We will offer you: