Trust Manager

Job Description

Description of the Business Line or DepartmentThe purpose of the Fiduciary department is to deliver a high-quality trust and company administration service to the underlying client base in the most cost effective and commercial manner for the ultimate shareholder.The business line has SG Trust Asia, SGKH Trust CI Limited and SGKH Trust London within its scope.Summary of the key purposes of the role

• To demonstrate a thorough understanding of your personal fiduciary responsibility to protect the client, yourself, and the business.
• To have regulatory oversight of their Pods officers and administrators, ensuring input is provided to the PCD on a regular basis to allow the Pod to be adequately resourced and equipped to provide a high-quality service within a regulatory compliant frameworkand achieving corporate objectives in a risk-controlled environment.
• To encourage a culture of upholding the Kleinwort Hambros values and act as a role model to the team
• Report any concerns/breaches and HR issues to the Private Client Director and escalate to the Head of Private Client Directors or the CEO.
• To deliver against annual personal and pods financial budgets and other non-financial indicators as set by the CEO of the Trust.
• To manage their assigned relationships with clients, intermediaries, and other stakeholders.
• To provide input and support as necessary to their Pod reports and PCD and other department/business lines.
• Line reports - Trust Officers and Administrators

Summary of responsibilitiesRelationship Management:

• Maintain good awareness of client circumstances, overseeing, via the Pod reports, that client profiles are regularly reviewed to ensure that their changing needs are being met.
• Keep assigned clients appraised of technical, tax & legislative changes that may affect their Fiduciary structures.
• Manage conflicts within assigned clients and mediate where required - suggest solutions to problems in so far as they affect the preservation of their wealth.
• Oversee and make decisions in relation to assets held within assigned Fiduciary structures.
• Encourage cross selling across the business to provide best possible client offering and maximise returns to Kleinwort Hambros as a whole.

Team Management:

• Contribute to the overall strategic direction of the Fiduciary business by being an active member of the business line.
• Assist in driving the implementation of a best-in-class operational strategy and business plans for the Fiduciary business whilst inputting into the revenue and costs against team targets.
• Ensure that your Pod delivers on the financial and non-financial targets that have been agreed annually with the CEO and the Head of Private Clients.
• Provide management, leadership, development, and assessment of pod members.

Business Requirements:

• Contribute and achieve personal and team targets reviewing at monthly intervals throughout the year with their direct reporting line.
• Ownership of the following specific

• Red CDD Issues log in the Pod
• Overdue invoices in the Pod
• Overdue Training in the Pod
• Utilisation in the Pod
• Overdue PCRs in the Pod
• Overdue Accounts in the Pod
• Overdue testing in the Pod
• Red KPIs

Teamwork:

• Work within pods to help identify areas for improvement.
• Support team and act as back up where required.
• Work with Product Specialists, support staff and other relevant groups to ensure that the client proposition is effectively fulfilled.

Business/Market Knowledge:

Develop and sustain a thorough knowledge of Fiduciary products and services of the private Bank/Corporate Bank and to agree strategy within the team to ensure that relevant clients are targeted with best product and service information.Keep up to date withdevelopments within the Fiduciary industry to ensure that Kleinwort Hambros is a leading supplier within the industry.</sp