Senior Manager, Funds

Job Description

Job DescriptionResponsibilities

• Lead the team in fostering both a client service mentality and strong business development culture at all levels by personally demonstrating the cultural values of the business and take personal responsibility for a high value Client Portfolio
• Manage to the highest standard a Client Administration Team who have overall responsibility for the administration of a Client Portfolio and ensure appropriate allocation of clients within the team and ensure clear cover in place in connection with absences.
• To provide support to junior staff within the team, the Client Services Director (CSD) and senior management of the business and responsible for ensuring all business KPIs for your Client Portfolio are effectively managed, controlled achieved in accordancewith our ongoing business requirements.
• Responsible for ensuring the team meet their commercial objectives and targets through the effective capital management of the P&L for the Client Portfolio to include revenue targets, billable utilisation rates for staff, pro-active management of debtordays and cash collections.
• Actively lead the management of meetings with other areas of the business together with all aspects of team actions in respect of financial and operational initiatives and projects
• Provide technical support to Client Administration Teams in connection with their client structures and the execution of complex client transactions.
• Participate in and actively support CSDs with a programme of regular client and advisor visits (including attending such visits if required)
• Ensure that risk management processes are embedded in the culture, operations and systems used by all staff, driving and exemplifying adherence to agreed policies, procedures and applicable regulation.
• Ensure staff receive any training required so that they are fully conversant with the Companys policies and procedures. Actively identify training gaps and address them in a timely manner. Responsible for escalating training gaps trends to senior managementin order that business wide training can be considered. Attendance at and contribution to statutory, management and any other meetings of the business
• Participate in and actively support the CSDs with fee reviews as appropriate in light of current service delivery and requirements to achieve fee collection targets as set out in our Business Plan
• Responsible for conducting regular and on-going reviews of any uncommercial fee arrangements within your Client Portfolio. Escalate these concerns to the relevant CSD in question together with an action plan to remediate to improve the profitability forany such client situations.
• Identifying, interviewing and assisting in the recruitment of talented individuals and responsible for ensuring the career aspirations and development needs of any direct reports is managed by holding effective Everyday Conversations".

Tasks

• Act as a role model to implement a culture which supports the Group Values and ensure engagement and commitment to deliver excellent client service, operational effectiveness and efficiencies.
• Build and maintain effective relationships across all teams both locally and across the Group, ensuring any business opportunities are identified and followed up
• Ensure team members receive appropriate training and that individual staff responsibilities are clear. Identify and address development needs and encourage self-development
• Identify and address development needs of the team and encourage self-development to meet the needs of the business now and in the future, promoting an environment of shared knowledge and learning in order to deliver superior client service. Champion trainingand self-development of team
• Deputise in the absence of the CSD/Associate Director, when required and pro-actively manage own development, encompassing both technical and leadership requirements to a level appropriate to role that supports the Group Values
• Responsible for the delivery of effective and timely communication with clients and local CSDs on any relevant issues and Identify cross-selling opportunities within the existing client base and assist with new business opportunities
• Develop working effective relationships with clients and intermediaries and internal contacts to maximise client retention and identify opportunities for growth
• Ensure compliance with applicable laws, service standards, company policies and procedures and agreed operational and control processes
• Using your own judgement, bring to the attention of management any issues which you feel appropriate, in particular ensuring that concerns and identified risks are reported in a timely and effective manner
• Keep abreast of processes to manage risks inherent within your teams Client Portfolio, managing changes to the process where necessary and ensuring process is being actively followed by team members. Take action to deal with risks wherever necessary, ensuringreferral to senior management on all risk matters
• Act as a duly authorised signatory of the relevant IQ-EQ entity and any applicable Group entities, administering signatures only in accordance with delegated signing authorities in place from time to time

Qualifications

• ICSA or ACCA qualified, or relevant professional qualification
• Excellent understanding of the relevant laws relating to a Fund Services Business, duties and responsibilities, industry best practice in relation to Fund Administration
• Relevant industry experience
• Ability to understand Fund and Company legal documents
• Contributes to the management of the workflow of their team in a commercial, knowledgeable and client focused way
• Risk aware and demonstrates high levels of integrity, equality and diversity in their approach to work
• Knowledge of other related jurisdictions laws in relation to a Fund Services Business
• A competent understanding and working knowledge of taxation and how this affects Fund structures.

Additional informationAt IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We alsooffer opportunities across our service lines and our international network of offices. Company descriptionIQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.