IT Support Specialist

Responsibilities

Work within the first line support team and assist with a range of users, both local and remote
Manage incidents and requests within a timely manner and with the support of our helpdesk ticketing system
Primary IT point of contact for the region
Installing and troubleshooting user hardware, software issues, managing user credentials and access rights
Supporting end users with Microsoft Office applications
Manage and support mobile devices, Videoconferencing and IP Phone Systems
Assist in project work as and when required
Site visits and holiday cover means this positions includes travel and you will also be part of the On-Call rota
Participate in off-site events where you will work as part of the events team in providing IT support to users during the event

Essential Requirements

Previous experience within a Helpdesk/operations environment
2-3 years in professional service settings like Law Firms, Private Equity, or Corporate
Bachelor’s degree or equivalent IT qualifications
Microsoft certification & basic Networking know-how
Strong Windows Desktop & Office experience
Proficient in installation/configuration of hardware
Track record in managing IT incidents, requests, and change (ITIL experience a plus)
Experience with Desktop Lifecycle Management Systems, preferably Intune

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