Client Lifecycle Executive - Banking operations processing - Jersey, Channel Islands

Job Description

Description of the Business Line or DepartmentAs part of this Client Lifecycle role, you will be involved in all matters related to KYC, starting from on-boarding and throughout the client lifecycle within the Private Banking Team at Kleinwort Hambros (KH). You will be building, improving, and reviewingclient files for individuals, entities and trusts. You will become an in-house KYC SME and will build expert knowledge of our client management system. You will be aligned to a commercial business line and help drive the success of that business line throughyour SME contribution. Summary of the key purposes of the roleProvide support to your Commercial business line on all matters related to KYC SME for new client on-boarding, liaising with Clients and Commercial Business Lines accordingly SME for all KYC matters related to existing clients, including PCRs and trigger events MiCA SME - the client management system Contribute to the management and governance of the RRAC Committee Work constructively with other stakeholders such as Compliance & Middle Office in the performance of their tasks Perform all duties in accordance with the principles outlined in the KH Code of Conduct, as well as the policies and procedures relevant to your responsibilities, to ensure that you adhere to a culture that treats clients fairly and focuses on the long-termsustainability of client relationships Summary of responsibilities 1. Client on-boarding Provide support to Private Bankers by taking responsibility for the onboarding of new clients, or new accounts for existing clients, including: Swift, on-boarding of new client(s), ensuring that information provided is aligned to KHs commercial ambitions, as well as internal policies and regulatory requirements (including the Brexit Policy and cross border guidelines) Undertake due diligence as required on the prospect Complete KYC Memos on MiCA Liaise with the client and relevant CRM as required providing high quality relationship management throughout the client lifecycle Key account opening information on to the system and ensure documents are saved to the central repository Identify any potential issues and requirements that may be required as part of the on boarding process and liaise with relevant parties to address them promptly Engage various functions as required to ensure swift completion of the on-boarding process (including RRAC, FOCUS exceptions, Brexit approvals, etc). Issue welcome letters to newly onboarded clients 2. Periodic Client Reviews (PCRs) and Trigger Event reviews Preparation of the KYC Memo for all clients at the required run rates throughout the year Refresh of due diligence and EDD reports as required Liaison with the Front and Middle Office on any queries (e.g. transaction activity over the period, any change in circumstances), and documentation requirements Ensure that PCRs are completed to the required standard, so that Compliance sign off can be obtained at the first attempt Prepare and submit to RRAC any PCRs/Trigger Events, which remain incomplete 90 days after the due date 1. Data Quality Remediate KYC data quality issues for existing clients Ensure that any RRAC monitoring conditions are followed up within deadlines 2. Process Improvements Proactively identify opportunities to streamline internal processes, and ultimately improve the client experience to contribute towards Commercial objectives Liaise with PRIV colleagues on the onboarding and PCR processes Support the implementation of Optima IT program from a client lifecycle perspective 3. Governance and Reporting As required contribute to management information reports Prepare files as required for submission to the RRAC Maintain a high standard of RRAC related governance and documentation Ensure that APBs/CRMs/Team Leaders are engaged ahead of the RRAC and have their questions answered Ad hoc tasks as required by the Head of Client Lifecycle 4. Relationship building Support the commercial priorities of the business line that you are aligned to Build positive working relationships with Clients and the Private Banking teams Build positive working relationships with Client Lifecycle and BMO colleagues Build collaborative relationships with Middle Office and Compliance colleagues Profile requiredCompetenciesCompetencies Individual contributor competencies as defined in the SGKH Leadership Model Excellent knowledge of AML/KYC Experience in performing Customer Due Diligence Able to communicate effectively through different backgrounds and cultures Effective written and spoken communication skills Strong risk awareness and able to identify and confidently raise issues Ability to assess and analyse information Attention to detail and focus Team Spirit & Collaboration Business oriented and solution provider "able to think out of the box" Comfortable to have contacts with clients through good communication and relationship management skills Work Experience Experience in similar roles Excellent knowledge of AML/KYC Experience of working on Compliance related projects/Customer Due Diligence Wealth management and private banking experience is desirable Desirable: Level 4 diploma qualified (or working towards) an AML compliance qualification Why join usPeople join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. Its personable, human, and inspires successthrough passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like "hard work" and "dedication" together with "community" and "respect" has enabled us to workcollaboratively and build our future together. We call this Team Spirit and its what makes us different. Its what makes you different. Business insightIf you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength a