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IT Systems Support Administrator voice

Job LocationAldershot
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Overview The Information Technology (I.T.) division of Enterprise Holdings builds and implements powerful solutions that help to drive and support the global operations of our brands and businesses. So we listen and give every member of our team an equal voice. Itshow were able to create the leading-edge technology to support and maintain our network of more than 9,900 locations worldwide. We offer access to the latest tools and software. The opportunity to build a unique skill set. And the flexibility to pave yourown career path. Ready to get started Hit the apply button!We are excited to announce an opening for an IT Systems Support Administrator focusing on our telephony and voice environments. This position will provide remote technical support to the network users, including installation, documentation, and troubleshooting.The position will also monitor established network policies and procedures to ensure conformance with corporate IS standardsThe role will be based onsite at our Egham headquarters.Responsibilities

  • Responsible for supporting the userbase of our voice systems across EU including troubleshooting and requests.
  • Order, receive, and inventory all voice system hardware (including configure/test/dispatch/recovery)
  • Handle users daily incident tickets within Request IT (within agreed SLAs)
  • Create/Maintain technical knowledge documentation
  • Establish backups and Disaster Recovery support
  • Create/Update technical guides on our voice platforms
  • Provide statistical analysis / reporting as required by the userbase
Qualifications
  • Previous experience supporting Avaya Communication Manager or similar competitors product
  • Previous experience supporting Avaya CMS Supervisor or similar competitors product
  • Previous experience supporting Cloud-Based Telephony systems
  • Experience working with Service-now or similar ticketing system
  • Ability to work a flexible schedule including on-call and weekend implementations
  • A basic understanding of network design preferred
  • Advanced computer experience with the Microsoft Office Suite preferred
Knowledge/Skills/Abilities:
    • Project management capability
    • Ability to provide leadership on procedures and technical issues
    • Detail Oriented / Organizational Skills
    • Excellent customer service and communication skills
Please let us know about any accommodations you may need to participate in the recruitment process.
  • Hours: 40 per week
  • Salary: £35,000

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