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Customer Service Officer

Build Recruitment
Job LocationAldershot
EducationNot Mentioned
Salary£27,000 - £27,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Position: Customer Experience OfficerLocation: Aldershot GU11Contract:Full time / Perm8am-5pm/ Mon/FriSalary- £27.5k per annum8 Positions available.This is an exciting opportunity for a motivated and ambitious advisor to play a pivotal role, in ensuring families get the additional help, support and communication they need.Role Purpose:To make sure that when a family gets in touch, we take ownership of the enquiry through to a satisfactory resolution.

  • Work with operations teams and other stakeholders as identified, to ensure enquiries are successfully managed through to resolution and to the family’s satisfaction in a timely manner
  • Liaise with suppliers to organise specialist repairs
  • Provide guidance and support to all customer queries inbound to the Regional Service Centre
  • Maintain open communication with the families, to provide regular updates and prevent complaints
  • Foster collaborative relationships with all stakeholders to develop a mutual understanding on internal processes and facilitate effective resolution
  • Manage in hours emergencies and appoint non-complex works
  • Maintain successful working relationships, provide feedback and promote customer service excellence to ensure a positive and caring customer experience
Experience
  • You should have a proven record in a helpdesk or maintenance environment and be highly motivated with a passion to succeed.
  • You should be able to identify opportunities for advancing the organisation’s mission while maintaining an awareness of the business areas and associated risk.
  • Experience in a busy call centre environment
If you are interested in this position please apply or contact Leah Seber at Build Recruitment. Interviews are being held on 20th July.Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

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