Customer Experience Team Leader

Job Location	Addlestone
Education	Not Mentioned
Salary	£32,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

* Customer Experience Team Leader* Monday to Friday - some remote work* £32,000 per annumCustomer Experience Team Leader Monday to Friday - some remote work£32,000 per annum with great benefitsA great opportunity has arisen for a Customer Service Team Leader to help lead a Team within a Procurement & supply chain business which is part of a international contract catering company.The Customer Experience Team Leader will offer operational administrative support to the customer service support team management and team. You will also be the helpdesk, online, systems, processes expert in the team to ensure all processes, procedures, communications,support materials for the team are up to date and fit for purpose. The Customer Service Team Leader will be working closely with the Management team, Client accounts team, External Client accounts team and internal Teams to make sure they all have the tools and information needed to deliver service excellence.Key Responsibilities of Customer Service Team Leader:* Be the go to person, responsible for liaison with the appropriate teams/managers investigating when there is not a clear resolution to a query and that the answer is communicated to all and updated in team knowledge base if applicable.* Builder and owner of the central communication/process portal for the teams.* Manages, supports and develops their team, holding regular performance & development 121s.* Identify and support the implementation of initiatives to continually improve our clients customer and support service "experience".* Deputise for the Manager to ensure the daily targets are met, and the team are supported.* Run daily, weekly, monthly reports as defined by the management teams reporting of statistics, query volumes and the performance levels of the centre.Must have:* Proven ability to work under pressure & anticipates and adapts quickly to change* Excellent written and verbal communication skills* Proactive team player, possessing self-management and team organisation skills* Strong interpersonal skills* Administrative skills* Pragmatic approach to problem solving* Easily builds rapport across multiple functions* It literate - word, email, power point, Excel & internet* Commercial and operational understanding

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