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Level 1 Service Desk Analyst (Italian and English Support)

Job LocationAbercynon
EducationNot Mentioned
Salary£15,000 - £18,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

About usWe are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents.Our clients and our talented people have always guided our basic strategy and direction; so much so, that we named the company after our most basic principles. We are, and always will be allied’ to our clients needs and objectives. Our team is at the heart of our business, we are proud of each and every one of them. They are exceptional and we are looking for more exceptional people to join us.Job purposeThe purpose of this role will be to provide 1st level support in English and Italian for Allier’s customer users and Dealers as part of the Service Desk team based in Abercynon.Key skills and Knowledge required:

  • The ability to provide Level 1 IT support
  • A general knowledge of IT systems and infrastructure with an ability to learn new tools/areas quickly
  • Strong knowledge of Microsoft based operating systems and suites
  • A strong focus on service delivery and customer satisfaction
  • Great communication skills
  • Good analytical and troubleshooting skills are required
  • Personal Integrity / discretion
  • Open communication style / good listener
  • Team focused
  • Great time management and ability to prioritise multiple responsibilities
  • Good written and verbal presentation skills
  • Required skills
  • Customer Service
  • Italian
  • Keyskills :
    Customer Service Italian

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