Customer Service Advisor

Job Location	Yatton, Bristol
Education	Not Mentioned
Salary	£21,600 per annum, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Are you a dynamic and motivated individual looking for a fast-paced role within a great teamDo you have a passion for going the extra mile for your customerThis could be the role for you!Reed are recruiting for a Customer Service Advisor in Yatton, Somerset, on a full time, permanent basis.This is a great location for anyone based between Weston super-mare and Bristol, looking to cut down on their commute to work.Roles and Responsibilities:First point of contact for high spending customersFulfilling Customers’ needsProgressing Orders to ensure On-Time DeliveryMain Duties:Deal with all enquiries via the phone and email in a timely manner ensuring that the customer is provided with a professional, efficient service at all times.Proactively solve problems and make decisions with the best interest of the company in mindChecking and completing daily reports.Logging, investigating and progressing of customer complaints with a view to preventing re-occurrenceRaise any credit notes to be issuedAdvising customers of the benefits of placing their own orders and working with them to offer any applicable training requiredActively involved in presenting a positive view of the company, working closely with the Area Sales ManagerUse of a range of software including email, spread sheets and databasesSupporting and Implementing new ideas and processesProvide regular feedback to line managersWorking Hours:Monday, Tuesday, Thursday - 8.30am - 5.00pmWednesday - 8.00am - 5.00pmFriday - 8.30am - 4.00pm

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