Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Quality Assurance Coordinator - flexible hours

Ralph Recruitment
Job LocationWythenshawe
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Ralph are excited to be exclusively recruting for a growing, progressive independent recovery services firm with a fresh perspective. A market leader in the auto sector in Australia, the company is fast-paced and dynamic.Due to business growth, we are recruiting for Quality Assurance Coordinator candidates who want to be part of a winning team with fantastic prospects and benefits!Being the out of hours cover for clients in Australia, this opportunity is very process driven, checking and completing information for quality assurance purposes of customers in Australia - attention to detail and accuracy are an essential criteria!The Opportunity:***Varied hours available including full time/part time/weekends and shifts considered. Varied flexibility so please get in touch!***To complete quality assurance reviews of files relating to accident management and loan car businesses maintaining high levels of customer service and file management.Quality Assurance (QA)

  • Working to an established QA framework, reviewing file integrity to identify missing information and adherence to compliance
  • Collating information and reporting on file quality to relevant person/s
  • Communicate feedback to Claims Team Managers on any rectification required on files
  • Support the continuous improvement of work processes and efficiency by identifying trends and gaps in file quality
Customer Operations
  • Handling inbound calls from customers who have had accidents
  • Obtain details from customers about the accident
  • Updating database or software with customer information & accident description
  • Organise UBER/Taxi trips for customers
  • Answer concerns or objections and outline the next steps in the process
About You:
  • Experience in quality assurance or claims management/vehicle leasing ideal
  • A customer-focused approach along with a "can do" attitude
  • An eye for detail and effective record keeping
  • Excellent time and task management
  • A passion for helping others and delivering excellent customer service
  • The ability to show empathy & understanding
  • Ability to work in a global team and autonomously
  • A willingness to learn, develop and grow within your role
  • Knowledge of the insurance, credit hire or motor vehicle hire industry is highly desirable but not essential
***Offering a basic salary of £22,500 increasing to £24k after 6 months probationBonus - £100-£300 per month - KPI dependant***. Varied, flexible working hours.All applications are dealt with in the strictest of confidence.To confirm, the services advertised by Ralph Recruitment Ltd are those of an Employment Agency. We continually strive to be the industry leader in delivering the highest calibre of candidates to our clients companies, whilst enhancing the careersof our candidates. For further information and contact details, please visit our website. Where you will also find links to our Privacy Policies.By submitting your details you are consenting to Ralph Recruitment Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Ralph Recruitment Ltd to seek employment on your behalf.You are consenting to your details being forwarded to clients and to giving your consent to your personal data being stored on a database and to use in order to secure employment.Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 21 days, please consider your application unsuccessful.Thank you for working with Ralph Recruitment! Please contact Louisa Ellis for further details.

Keyskills :
InsuranceQuality Assurance

APPLY NOW

Quality Assurance Coordinator - flexible hours Related Jobs

© 2019 Naukrijobs All Rights Reserved