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IT Support - Night Shift -11pm-7am

Ralph Recruitment
Job LocationWythenshawe
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Support Analyst - Night Shift - 11pm-7am M-FFantastic opportunity to work for this international leader - Reporting to the IT Manager in Australia, this role will be supporting approx. 55 users onsite in Wythenshawe, resolving and assessing 1st line hardware and software issues and setting up newusers. You will be the primary point of contact for end-user support via ticketing system, phone, and email.This opportunity would be suitable for a candidate that has min 3 years 1st Line Support experience who can offer excellent customer service and can effectively communicate to both members of the internal team as well as non-technical end-users.The Opportunity

  • Ownership of the Helpdesk tickets for UK
  • Onsite and remote end-user support via email, phone, tickets
  • Application maintenance, testing, account creations
  • Administer Office365, AD Account creations
  • Hardware setup, maintenance, installation, upgrading (PC/Laptop)
  • Network printer troubleshooting and support
  • Supporting web conferencing services i.e., MS Teams, Zoom
About you
  • Previous experience in supporting L1/2 applications
  • Telephony experience including Dialler (Connex), AWS Connect, Teams Calling, VoIP (Avoxi) Microsoft Desktop OS, Server OS 2016/2019, Office365 Suite
  • Experience working within a remote support team
  • Strong customer service skills, with a view of being there to help
Benefits:
  • Casual dress
  • Company events
  • Company pension
  • On-site parking
  • Wellness programme
All applications are dealt with in the strictest of confidence.To confirm, the services advertised by Ralph Recruitment Ltd are those of an Employment Agency. We continually strive to be the industry leader in delivering the highest calibre of candidates to our clients companies, whilst enhancing the careersof our candidates. For further information and contact details, please visit our website. Where you will also find links to our Privacy Policies.By submitting your details you are consenting to Ralph Recruitment Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Ralph Recruitment Ltd to seek employment on your behalf. Youare consenting to your details being forwarded to clients and to giving your consent to your personal data being stored on a database and to use in order to secure employment.Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 21 days, please consider your application unsuccessful.Thank you for working with Ralph Recruitment! Please contact Louisa Ellis for further details.

Keyskills :
HelpdeskTroubleshooting2nd Line1st Line

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