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Customer Support Administrator

NJR Recruitment
Job LocationWythenshawe
EducationNot Mentioned
Salary£21,000 - £24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Support / Sales Administrator Heald GreenB Corp certified company £22,000 - £25,000 plus market leading benefits Hybrid & Flexible Working & Dog friendly office! Wanting to work for B Corp certified organisation who genuinely offers excellent career development, excellent holidays, pension, free car parking, free gym, private healthcare and so much moreOur client is a well-established distributor that is dedicated to delivering high-quality and innovative products. Due to their ever-expanding growth are now seeking a Business Account / Sales Administrator to join their Customer Services team. The businessis well respected and successful - Its success is based on great products, hard work, flexibility, and innovation and delivering results.Job Purpose:The Business Account Coordinator role will be to support the B2B process from start to finish including administering orders on the SAGE 200 system, and to provide support and information to their customers at all stages of the sales process to drive continuousimprovements.Responsibilities:

  • Processing daily orders and managing fulfillment of orders via various internal and external warehouses.
  • Manage and utilise customer portals to check status of orders and delivery schedules, communicating with distribution centers and/or warehouses to resolve any issues.
  • Raise account invoices and credit notes in a timely and accurate manner.
  • Complete actions to enable the creation of account invoices in a timely and accurate manner.
  • Communicate clearly with Warehouse customer services team to ensure a smooth transition from Warehouse to customer.
  • Maintain and develop existing and new customers through individual account support.
  • Creating supporting order documentation to ensure compliance with applicable rules and regulations.
  • Maintain good relationships and communications with sales account managers to ensure transparency of information flow.
  • Working closely with supply chain to optimize stock movement, the processing of bonded stock movements and internal stock transfers between warehouses.
  • Drive continuous improvement in the CS team daily processes through embracing new ways of working and giving regular feedback.
  • Assist with business KPI Reporting.
  • Daily liaison with external customers and internal stakeholders
  • Support customers via telephone & email to discuss and resolve customer and system queries.
  • Manage and capture customer complaints on internal non-conformance database in a timely manner.
  • Any other duties commensurate with the level of responsibility of this role.
The successful candidate will need to have previous experience working in a similar role - preferably within an FMCG environment - You will have excellent communication and organisation skills as well as the ability to multi-task. Those candidates who holdexperience of order raising on systems such as Sage 200 are urged to apply!Our client is looking for someone with a can-do attitude, who has the eagerness, passion and drive to succeed in a demanding and challenging environment were accuracy and attention to detail is key.My client offers competitive salaries and great benefits including: free gym, generous holidays, pension, free parking, healthcare.Based in South Manchester, not far from Manchester Airport they also have great public transport links.Apply online or further information please contact one of our specialist consultants quoting reference NJR14209

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