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CUSTOMER SUCCESS TEAM MANAGER - IMPORTS

Job LocationWythenshawe
EducationNot Mentioned
Salary37,000 - 42,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Im recruiting for a professional and experienced CUSTOMER SUCCESS TEAM MANAGER (IMPORTS) to join a well established freight forwarder based within the Manchester,Wythenshawe.Daily duties will include:

  • Managing and monitoring key accounts
  • Maintaining and developing allocated clients and agents from the general seafreight import CSM database
  • Distributing work across the CS team
  • Growing new trade lanes
  • Developing and maintain relationships with key customers
  • Run daily activity reports and maintain overall awareness of shipments
  • Identify and open up potential supply chain management and customs bureau/ compliance opportunities to share with sales team
  • Attending meeting with clients
  • Complete and send client reports/ KPIs/ QBR and investigation reports
  • Following up on CSM quote enquires
  • Implementing strategies
  • Monitoring client profit
Requirements:
  • Previous experience within a similar role
  • Excellent understanding of ocean import operations
  • Strong leadership skills
  • PC literate
  • Ideally knowledge of clinical trial logistics
  • Excellent customer service skills

Keyskills :
Customer ServiceFreight

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