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German Customer Service Specialist

Recruit Mint
Job LocationWyboston
EducationNot Mentioned
Salary23,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

German Customer Service Specialist

  • Permanent Position: Starting Salary 23,500K per annum, negotiable
  • Monday-Friday: 9am-5:30pm.
Our client, is a one-of-a-kind online marketplace for extraordinary design.Now seeking a German Customer Service Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service.Are you highly motivated, organized, and resourceful individualWhat youll do
  • Provide Excellent customer and technical support in a via phone, email, and chat
  • Resolve customer issues using critical-thinking and customer support skills
  • Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
  • Support Sales and Account Managers with all aspects of their customer and dealer relationships
  • Communicate procedures, policies and effectively manage expectations
  • Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.)
What youll bring
  • Bi-lingual in German is required
  • 1+ years of experience in a fast-paced customer service, account management, or e-commerce environment
  • Outstanding communication skills, both verbal and written
  • Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
  • Able to patiently handle escalated clients in a calm manner
  • Strong time management skills and the ability to prioritize
  • Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems
  • Experience with SalesForce and/or other CRM systems
Benefits
  • Health, dental, and vision plans.
  • Gym Membership
  • Options for shares
  • Pension
Please click and apply with your up to date CV or contact Recruit Mint Ltd

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