Client Services Partner

Job Description

Our client is a training company with a unique approach. Since 2001, they have enabled over 70,000 students to develop valuable digital skills through their accelerated training programmes, and for the last eight years have been recognised amongst the Top20 IT Training Companies in the World.The business has grown to deliver significant growth at and continues to do so. They are accountable for the end-to-end delivery of apprenticeships leading the way on key strategic digital intent. This is an exciting and dynamic team to be part of - nowand in the future!The RoleWorking with the Head of Client Services Team and reporting into the Client Services Manager, the Client Services Partner will work across a range of large employers to manage and provide outstanding service to clients. This position offers you the opportunityto work from home but you must be available to attend meetings when required at the Wyboston office.Purpose of the role Working with operational leads to ensure management information is provided timely and efficiently to clients. Attending client meetings and present client services offer. Co-ordinating governance and implementation meetings and supporting the Head of Client Services. Liaising with Learner Services to ensure effective onboarding and cohort planning. Producing Strategic Account Plans and leading on certain clients to account manage their relationship and have actions to address organic growth. Working alongside the Sales Team on pitches to prospective clients.They are looking for someone with the following: Customer centric and people focused. Passionate about working with people and clients, meeting objectives on time and delivering outstanding client experience leadership experience. Experience of being accountable for outcomes and benefits, comfortable leading and coaching, and able to look beyond day-to-day change delivery. Credibility in managing senior stakeholders, supported by wealth of business, commercial & change experience through advanced communication and engagement skills. Logical thinkers, those who can present a plan, creating and implementing change management strategies. Apprenticeship levy experience preferable but not essential. Awareness or experience in L&D, talent, or early years careers desirable.What our clients says about the businessWe are a global business, our Head Office is in London, and we have offices and training centres in Europe. Our business language is English but the team (some of whom work flexibly and remotely) together with our clients is a diverse group.Regardless of where you are based, you will have all the tools you need to carry out your role. Youll also have a buddy to help you settle in and answer any questions before you join and during your first few weeks.Day to day communication between the teams and regions is easy as well as regular face to face contact and meetings, youll also get to see colleagues through regular Skype/Teams calls and hear what everyone has to say across the various Yammer groups.We want your thoughts and feedback too so youll be encouraged to be an active part of the groups youre a member of.A great working environmentFirst and foremost, we want you to have a rewarding career - well give you all the support and encouragement you need to develop and to be your brilliant self. We have a strong sense of wellbeing for everyone who works here and actively encourage a work/lifebalance.You can dress casually (but please dont dress to distract!) and you can enjoy the strong camaraderie from the many events and social activities we run.Whats in it for youThe contribution you make to the success of the business will be recognised. You will benefit from BUPA Medical/Dental Care, our workplace Pension Scheme and Life Assurance, our Ride2Work scheme, Season Ticket Loan, up to 25 days paid holiday (plus an extraday to support your chosen charity), time off over Christmas, an annual bonus (depending on business performance), a sabbatical rewarded for long service and access to our accelerated training.Our company CodeWere very proud of our Company Code which was built collaboratively by the whole team. We live and breathe it every day and will expect you to do so too. As you get to know the business and your colleagues, youll see how our code comes to life.Hungry - Be successful, hit your targets and get better at what you do.Open - Youre open to new ideas and change.Care - We care about what we do and act with honesty and integrity.Fun - Work should be fun, fulfilling, and exciting.Index Recruitment is acting as an Employment Agency in relation to this vacancy."Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".

Keyskills :
ApprenticeshipClient ServicesCustomer ServiceProject ManagementSolution Focused