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Service Coordinator

Kingsdown Compressed Air Systems Ltd
Job LocationWrotham
EducationNot Mentioned
Salary£22,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Kingsdown Compressed Air Systems is search for an experienced Service Coordinator to join the team. The main duties and responsibilities expected as Service Coordinator include, but are not limited to, the following:

  • Scheduling of engineer workloads. (Up to 6 engineers, requiring approximately 10-15 jobs booked per day)
  • Using our CRM system (Clik) for booking work and following up to ensure all jobs are booked in good time
  • To proactively seek business opportunities within our existing, previous or potential service customers
  • To prepare formal quotations for service related works, for annual contract renewals and to ensure conversion to order via chasing
  • Whilst working as a sole Service Coordinator, to liaise with the other service team members to ensure consistent engineer workflow
  • To meet office targets as set by the directors
  • To provide management reports as required
  • To assist with answering the office telephones as required
  • Updating information on our CRM system
  • Sending our of RAMS and health and safety information required for jobs
  • To undertake any other reasonable management request to ensure service work flow
    • Over and above a usual scheduler type role, this position includes some further dimensions:
  • Very telephone focussed with strong admin skills required
  • Assisting with day to day operations of the service team and the engineers as they progress through their day
  • Taking responsibility to assist in all areas of the service team in busy periods
  • Proactive approach to helping, booking work and converting old or overdue service customers
  • Managing and taking near full responsibility of our diary system
    • The person should be:
  • Outgoing and an enthusiastic team player
  • An excellent communicator, both verbal and email, for internal and external communications
  • Good literacy, manor and customer service-based language skills
  • Good geographical awareness (not just proficient with Google Maps!)
  • Proactive in their approach to learning, management and work
  • Strong communicator and an eye for detail
  • Be able to read the situation around them and when speaking to customers -situational awareness’
  • Keen to learn more and develop their role to become a strong part of our service team - working together to improve the effectiveness of the service department.
    • Benefits Package
  • £22,000 - £27,000 per annum
  • Pension available - government standard auto enrolment
  • 21 days holiday (plus 8 bank holidays)
  • Monday - Friday 8.30am - 5.00pm
  • 30 Minute lunch break
    • To be eligible for this role you must have the right to work in the UK.To read more about Kingsdown Compressed Air Systems visit www.kcair.co.uk. Required skills
  • Customer Service
  • Scheduling
  • Service Desk
  • Coordinators
  • Service Coordination

    • Keyskills :
    Customer Service Scheduling Service Desk Codinats Service Codination

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