Microsoft UC Support Specialist (L3) - Hybrid working (UK Only)

Job Description

WERE RECRUITING!Were recruiting a Microsoft UC Support Specialist (L3) to join a fast-growing MSP!Location: Hybrid (Poole/Telford/Wakefield/Ipswich/London)Salary: Competitive base + benefitsJob Type: PermanentAbout NasstarAt Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we moderniseand manage technology to help our clients succeed in todays business landscape.With an impressive portfolio of customers, supporting the modern business is what we do, and were pretty good at it if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldnt be possible without theright team on board.We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of themMore information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with!About the RoleDo you enjoy managing and resolving complex incidents and problemsYou will be expected to manage escalations and take the lead on problem management issues, whilst providing advice and guidance to the rest of the team. Also, be an authoritative voice on technical decisions and be able to present to internal and externalstakeholders.Responsibilities:

• A good understanding of the Lync/Skype for Business and Microsoft Teams applications and interaction between them.
• Understanding of interactions between the UC stack and wider Microsoft software (Active Directory, SQL, SharePoint, Exchange etc).
• Understanding of the integration between third party solutions and impacts on the UC platform.
• Understand support processes for third parties and able to leverage them at suitable opportunity.
• Where processes can be improved, able to explain why the improvement will be beneficial to department.
• Suggest technical improvements to monitoring to ensure that system availability is increased.
• Able to identify knowledge gaps and help support specialist with improving their skills.
• Be approachable to support specialists so they can bring issues to their attention.

What we are looking for:

• Strong understanding and background of designing and supporting complex Skype for Business infrastructure in a large corporate environment. The role requires a highly technical skillset, specifically in Microsoft Skype for Business and SBC/gateways.
• Microsoft Windows Server, Active Directory and supporting services.
• Administration and maintenance of Session Border Controllers such as Acme Packets, Ribbon/Sonus & AudioCodes.
• An independent, self-starter capable of managing their own workload.
• Aptitude for quick problem resolution whilst working under pressure.

Beneficial if you have the following:

• PowerShell administration and scripting.
• SQL Server administration and maintenance.
• Architecture and design experience of Skype for Business hybrid and resource forest deployments, Team Direct Routing, O365, MIM/FIM and 3rd party products such as Verba Call Recording, Anywhere365 & SphereShield.

What you can expect from us:At Nasstar, we know the importance of looking after our employees - after all, its the team that underpins our business!In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:

• 25 days holiday (excluding bank holidays)
• Flexible working - its important to maintain a work/life balance, as such, we will consider any written request for flexible working
• Virtual working - we practice what we preach and empower our people to work remotely
• Top tech - Leading services and solutions arent just for our clients; we supply best-of-breed software and hardware for all our staff too
• 4x annual salary life assurance
• Health cash plan
• Retail discounts and other perks from major brands

Reasons to choose a career with Nasstar:We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company,an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.Which career path will you chooseA note for agencies:Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.

Keyskills :
Active DirectoryExchangeTechnical SupportUnified Communications