Customer Service Agent

Job Location	Wotton-under-Edge
Education	Not Mentioned
Salary	Salary negotiable
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

My client, leading suppliers in their field are looking for a Sales and Customer Service Agent to join their small team.Hours; 8.30am - 5.30pmLocation: Office based, Wotton-under-Edge, GloucestershireRole and ResponsibilitiesJoining the Customer Service and Internal Sales team, they are looking for a committed and hardworking individual wanting to continue their career in sales and customer service.This role is more focused on the interaction with customers, customer care and sales. The sales part is much more leaning to inbound sales rather than BD. and crucially can build rapport and strong relationships with customers. Must be happy working to salestargets. You will be provided with full training and support to build your technical knowledge of our product range.The key responsibilities of the role are:

Responding to incoming email and phone enquiries ensuring customers are quoted and orders are processed via Sales Order Processing
Maintaining clear customer records on company CRM
Listening to customer requirements creating detailed proposal documents and presenting appropriately to make the sale’
Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order.
Organise and coordinate collections and deliveries.
Handle customer queries and complaints either over the phone or via email
Handling returns for customers and estimating handling charges.
Organising and coordinating collections
Negotiating on price, costs, delivery and specifications with buyers and managers
Challenging any objections to convert your quotes.
Reviewing your own sales performance, aiming to meet or exceed targets.
Attending team meetings and sharing best practice with colleagues

Candidate profile The ideal candidate will have the following experience/skills:

B2B telephone sales experience

Experience in consultative or technical sales (e.g., tech, construction, industrial) would be an advantage.
Client relationship skills
Enjoys working to sales targets and goals, always striving to overachieve.
Excellent communication skills - both verbal and written
Positive, confident, and determined approach
Resilience and the ability to cope with rejection.
High degree of self-motivation, ambition, and energy
Good level of numeracy

Company Benefits

Monthly Company Bonus Scheme
Starting on 22 days holiday
Birthday day off
Company pension scheme
Simply Health Cash Back Scheme
Access to Employee Assistance Programme for wellbeing
Free on-site parking

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