Customer Service Advisor

Job Location	Woodley, Stockport
Education	Not Mentioned
Salary	22,000 - 26,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

As a Customer Service Advisor, youll be starting on a salary of £22,000 which rises to £23,000 after one year and a £500 bonus upon completion of probation. I am delighted to be recruiting for a global organisation in financial services. promotes a fun,vibrant and collaborative environment that enables its people to thrive.With 1.4 million members in the UK and 25 million globally, theyre committed to not only making the world a happier healthier place, but the people who work for them too.As a Customer Service Advisor, whats in it for you

Competitive salary of £22,000 rising to £23,000 after 12 months.
£500 upon completion of probation (6 months)
Up to £3000 per annum for hitting monthly targets.
25 days holidays + bank holidays
Private medical insurance which offers an Apple Watch and other benefits/rewards
50% off selected gyms
Regular ongoing company incentives
Onsite restaurant
Extensive classroom training
Ongoing support and career progression

Your day to day responsibilities as a Customer Service Advisor:

Active listening and questioning in order to be able to troubleshoot queries for members experiencing issues with products and services
Providing one call resolution to resolve the question, query, problem or the first time theyve reached out for that specific issue
This is a regulated and fast paced environment so being able to meet compliance and productivity requirements
Speaking with members via different channels such as phone, email and social media

This position is ideal for somebody who doesnt want to be outbound dialling as youll be dealing with members who are contacting you for your helpIf you have the following skills, wed like to hear from you for the Customer Service Advisor position:

Experience surrounding technical and troubleshooting queries
Previous experience working in a telephony based customer service position
Excellent verbal and written communication skills
A good understanding of recent technology
Being able to work under pressure and hold conversation whilst working multiple systems

As a Customer Service Administrator, your care, quality of service and consideration for the member will overshadow how long youre on the call for.If you feel youd be a good fit for the Customer Service Executive position, lets chat on and ask for Jake. Alternatively, send you most recent CV to be considered.F_SJ_JF_JUL

Keyskills :
Troubleshootinginboundsupport

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