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Customer Service Representative

Page Personnel Secretarial & Business Support
Job LocationWindsor
EducationNot Mentioned
Salary£25,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Customer Support Adviser B2B - FMCG/Retail sectors. To work with the 3PL partners to ensure that all collections and deliveries are On Time and In Full, with the correct documentation to satisfy both legal and customer requirements. Dealwith B2B customer queries from large retailers and distribution channels.Client DetailsCustomer Support Adviser B2B - FMCG/Retail sectors. This client is a fast growing UK based FMCG company primarily operating in the Health and Beauty space. In the UK, based in central Berkshire, they are an ambitious business, currentlyabout £50 million in turnover, with the vision to double in the next 3-5 years.DescriptionCustomer Support Adviser B2B - FMCG/Retail sectors, Bracknell

  • To work with the 3PL partners to ensure that all collections and deliveries are On Time and In Full, with the correct documentation to satisfy both legal and customer requirements.
  • To work with other departments, in particular Sales, Buying and Technical, to ensure that new accounts and new lines are set up accurately and in a timely fashion in a timely fashion, and delivery promises are satisfied.
  • To work with the Sales team to ensure that excellent customer service is provided to all customers at all times.
  • To complete and reporting appropriate KPIs.
  • Accurately process customer pro forma invoices and sales orders on system, communicating progress to the customer appropriately and in a timely manner, through to invoice
  • Maintain accuracy of data within ERP Sales Order System.
ProfileCustomer Support Adviser B2B - FMCG/Retail sectors
  • Customer focused but commercially minded.
  • Highly organised and calm under pressure, with the ability to prioritise conflicting deadlines within a fast paced environment.
  • Excellent attention to detail.
  • A team player with a flexible approach to work.
  • Displays pride, energy and ownership in performance of role.
  • Detail focused, able to solve complex problems.
  • Concise, clear and timely communication skills to enable close working relationships with internal functions and external suppliers and customers.
  • Strong analytically & numerical skills.
Experience/Skills Required
  • Previous experience of working in a Sales Order Processing team, FMCG highly desirable.
  • Experience of working in a busy customer service environment, with excellent customer service skills.
  • Experience of working with 3PLs to satisfy both UK and export sales orders.
  • Experience with processing orders received from major UK multiples through EDI beneficial
  • Knowledge of Export and or working with large retailers is advantageous
Job OfferSalary circa £25,000 - £28,000 dependant upon experience

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