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Collections/Customer Service Advisor

Step Ahead Recruitment Ltd
Job LocationWindsor
EducationNot Mentioned
Salary£24,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Credit Controller – Up to £26k plus company bonus – WindsorThis is a small but growing team based with a fast-paced, collaborative culture. There will be plenty of opportunities for you to build on your career as growth and expansion is planned for the near future.If you feel that dont tick all the boxes but you have excellent customer service skills, wed still love to hear from you. This company will provide a full training platform for you to learn all aspects of the role.Some great reasons to join the company:

  • Excellent basic salary – Up to £28k plus bonus
  • Full Gym membership
  • Wellbeing & Financial support service
  • Bonus scheme
  • Pension scheme
  • Regular company events - recently a boat trip
  • Beautiful Victorian offices overlooking the River
  • Lovely family feel culture who nurture and develop their employees
  • Reward and recognition of strong performance
  • An in house training platform for individual development
Job role of the Credit Controller:
  • Speak to our existing customers that are behind on their repayments and be tasked with collecting their arrears.
  • Be prepared for potentially confrontational conversations
  • Update the account accurately when allocating payments or making changes
  • Take charge of the admin aspect of the role to ensure that all correspondence with all customers is tracked and monitored.
  • Review financial accounts and bank statements to assess levels of affordability for our customers. Based on these findings, you will be able to offer payment plans based on their affordability.
  • Ensure KPI’s are achieved to maximise profits.
  • Monitor all requests that customers make via the portal
What we are looking for
  • Excellent communication skills, both written and verbal
  • Ability to negotiate
  • Excellent organisational skills
  • Be extremely driven to achieve daily, weekly, and monthly KPI’s.
  • You must be someone who can quickly integrate with the team and take on all the above points within the 3-month probation period.
Plese apply here with your CV.

APPLY NOW

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