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Team Leader Tour Operator

Rockpool Recruitment LTD
Job LocationWilmslow
EducationNot Mentioned
Salary£30,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Team Leader (Tour Operator)Join this leading tour operator dedicated to crafting unforgettable expeditions around the world. They specialise in curating exceptional travel experiences and have a small team of Travel Consultants who need a Team Leader to report into the MD.Team Leader - What will I be doing

  • As a Team Leader youll play a pivotal role in driving sales excellence while fostering a culture of collaboration and continuous improvement within the sales team. This role is a perfect blend of sales leadership and team management, where the individualwill spend 70% of their time actively engaging in sales activities with customers and approximately 30% managing and mentoring the team to achieve outstanding results.
  • Lead by example by actively engaging in sales activities, achieving personal and team sales targets.
  • Develop and implement effective sales strategies to drive business growth and maximize revenue.
  • Provide guidance, support, and mentorship to team members to enhance their sales skills and performance.
  • Establish and monitor key performance indicators (KPIs) to track individual and team performance, identifying areas for improvement and implementing corrective actions as needed.
  • Develop and implement standardised processes to streamline operations and ensure consistency in service delivery.
  • Foster a positive and collaborative team environment, promoting open communication, teamwork, and accountability.
  • Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and career growth.
Team Leader - what experience do I need
  • You must have proven experience in Team Management within the travel industry, preferably in a tour operator or travel agency environment.
  • A passion for adventure travel would be an advantage.
  • Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.
  • Excellent sales ability and comfortable in a very hands-on role
  • Excellent communication, negotiation, and interpersonal skills.
  • Demonstrated ability to set and achieve ambitious sales targets and KPIs.
  • Experience in developing and implementing sales strategies and processes.
  • Proficiency in using CRM software and other sales tools.
Team Leader - What else do I need to know Competitive salary (c£35k) and performance-based bonusOpportunities for career advancement and professional development.One educational trip abroad each year to an incredible destination / expedition.This is a hybrid role requiring at least one day a week in the office in South CheshireThe role is Monday to Friday with one weekend every 4 or 5 weeks on call with time off in lieu.If you are passionate about sales, leadership, and delivering exceptional travel experiences, our client wants to hear from you!

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