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Operations ManagerMortgages

The Curve Group
Job LocationWilmslow
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Operations Manager-MortgagesWilmslowHeard of usWere an award-winning bank; backing people to fulfil lifes hopes and dreams.Now is your chance…The Operations Manager will be responsible for planning, directing and coordinating the operations of the mortgages division. The responsibilities include ensuring and improving the performance, productivity, efficiency and profitability of department through the provision of effective methods and strategies.The role of Operations Manager is important to us. You will lead a motivated and competent team, through day to day performance management and coaching, while driving proactive decision making through front line managers and core operating staff.To be a business area lead in transformation and change, working to deliver an exceptional service and market proposition.Working to ensure an environment where conduct risk, enterprise risk management and procedural standards are embedded to meet business objectives and regulatory requirements.When the time is right, we would love to welcome you to our Wilmslow office. In the meantime, you will be based remotely. Youll be made to feel part of your new team by your Line Manager, A Senior Operations Manager in Residential Mortgages, and colleagues through regular contact and virtual interaction.What would your day look like

  • Working part of a wider management team to plan and deliver short- and long-term plans to support the strategic plans of the mortgages division and bank as a whole
  • Understanding the securities, financials, portfolios, and business affordability models to ensure appropriate lending at all stages within the Mortgage application and in-life management process
  • Improve the operational systems; processes and policies in support of the organisational goals - specifically, delivery to set targets and forecasts, flow of information and organisational planning.
  • To manage, coach and develop reporting lines directly or through support managers and team leaders, creating a balanced and skilled lower tier management, ensuring adoption of positive and professional principles with their staff reports
  • Implementing and managing the appropriate matrix management structure, to ensure delivery to business objectives.
  • Utilise business MI, forecasts, budgets and market information to plan and co-ordinate team and department strategy to ensure successful achievement of daily and monthly goals and business vision and increase performance.
  • Continuously develop personal, team and department knowledge on competitor positions, regulatory requirements and market conditions.
  • Build a team, culture and business practices that support and drive an exceptional service proposition that make us award winning market leaders.
  • Formulate relevant department policies and best practices, aligned to business drivers of efficiency, and cost savings, identifying opportunities and validating through cost and benefit reviews.
  • Deliver to budgeted targets in terms of resource planning, including appropriately managing recruitment, training and performance
  • Management of key third party panels and partnerships, measuring performance, resolving issues ensuring appropriate execution of all processes.
    • What do we expect of you
  • Demonstrating adaptability to work with and manage varying operational teams, projects and initiatives.
  • Experience and success with previous management roles, working within the financial services sector.
  • Capability in managing through front line managers and team leaders
  • Continuously demonstrating a collaborative approach to delivery, managing key stakeholders and inter team dependencies.Involvement with business change, supporting as a business lead or SME, to deliver key projects
  • Ability to challenge and debate issues facing the department and wider business to ensure appropriate action and resolution
  • Comfortable working in a changing and fast paced environment, balancing change and improvements with necessary regulatory controls and risk mitigants
  • Knowledge and experience of managing both processes and people within a regulatory risk and lending environment
    • What can you expect of us
  • A friendly and flexible culture, synonymous with our proposition to our customers.
  • A growing organisation that defines itself as being nimble, lean and strong.
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • A communicative, accessible and approachable ExCo.
  • And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.
    • Still CuriousThe Group was formed by bringing together two very successful businesses, formed under the one umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services.Underpinned by our strategic blueprint, "backing people to fulfil lifes hopes and dreams", we thrive upon saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their start-ups; we give first-timers a leg-up onto the property ladder; and we open up the lending market to many.This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose over the course of the next 3 to 5 years.Join us today and we will make the same promises to you as an employee, as we do to each of our customers. We value your differences; welcoming applications from all sections of society. We continue to build an inclusive, empathetic and creative environment; where your views and contributions will inspire new ways of thinking.#backingyoutobringyourbestThe bank is an equal opportunities employer.We do not accept speculative agency CVs. Any CV received will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position. Required skills
  • Mortgages

    • Keyskills :
    Mtgages

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