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Customer Servicing Support Analyst

The Curve Group
Job LocationWilmslow
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Servicing Support AnalystHeard of usWere an award-winning bank; backing people to fulfil lifes hopes and dreams.Now is your chance…As Customer Service Support Analyst, youll be part of the residential mortgages team enabling the business to deliver a high standard and efficient operational support service.The role of Customer Service Support Analyst is really important to us. You will work closely with the new business and in-life teams, supporting with the delivery of system and process enhancements as we continue to identify opportunities to improve the customer journey.When the time is right, we would love to welcome you to our Wilmslow office. In the meantime you will be based remotely. Youll be made to feel part of your new team by your Line Manager and colleagues through regular contact and virtual interaction.What would your day look like

  • Supporting our customer Servicing and Operations teams with any system issues, updates and testing
  • Participation in end user testing for system changes
  • Working with our change and test teams for system issues and as well as our banking platform technology provider to resolve in-life accounts errors in a timely manner
  • Act as a champion, being the first point of call for our Servicing and Operations teams with system queries and issues
  • Deliver an excellent quality of service to agreed service levels
  • Ownership of updates to SOPs following system changes (Originations and Customer Services)
  • Support with projects on an ad-hoc basis
  • Understand and embrace the principle of TCF (Treating Customers Fairly) at all times
    • What do we expect of you
  • Experience of system testing
  • Confident in the use of Microsoft Excel
  • Strong communication, time management and organisational skills
  • Knowledge of DPR platforms preferred (banking platform technology provider)
  • Ability to adapt to change, deliver in a fast paced environment
  • Having a proactive approach, with a keen desire to provide excellent customer service, and delivery for our customers.
    • What can you expect of us
  • A friendly and flexible culture, synonymous with our proposition to our customers.
  • A growing organisation that defines itself as being nimble, lean and strong.
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • A communicative, accessible and approachable ExCo.
    • And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.Still CuriousAldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services.Underpinned by our strategic blueprint, "backing people to fulfil lifes hopes and dreams", we thrive upon saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; and we open up the lending market to many.This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose over the course of the next 3 to 5 years.Join us today and we will make the same promises to you as an employee, as we do to each of our customers. We value your differences; welcoming applications from all sections of society. We continue to build an inclusive, empathetic and creative environment; where your views and contributions will inspire new ways of thinking.#backingyoutobringyourbestAldermore is an equal opportunities employer.We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.

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