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| Job Location | Wilmslow |
| Education | Not Mentioned |
| Salary | £20,000 - £28,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Community Management Executive - Up to £28,000Health & Nutrition Brand Alderley Edge, CheshireDo you have a passion for great customer serviceWant to work in a fun, outgoing and ambitious companyThe role will involve dealing with general enquiries, compliments and complaints via email and across our social media channels. We are looking for someone to be a strong representation of the brand and uphold our high standard of communication with ourcustomers.The Community Management Executive will be a people person with excellent communication skills. You will also need good numeracy and literacy skills and basic IT skills. We would require you to be flexible to work occasional additional hours in line withoperational needs.RESPONSIBILITIES: Communicating with customers via social media and private channelsDealing with a variety of incoming queries, providing consistent responses in line with our policies and proceduresResponding to refund and transfer requestsEscalating any potential complaints to Customer Service ManagerAd hoc requestsESSENTIALS:Excellent verbal and written communication skillsGrade C or above in English and Maths at GCSEMinimum 2 years customer service/support experienceFriendly and approachablePatient and understandingExcellent problem-solving skillsA high standard of organisational and administrative skillsAbility to work under pressure and under time constraintsPlease make sure you apply for this one today it wont be around for long!Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | SeniorAppointments & Exec | Sales | Supply Chain & LogisticsBBBH28860