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Case Handler

Job LocationWilmslow
EducationNot Mentioned
Salary£25,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our client, a leading Shariah-compliant bank require Case Manager to join their expanding home finance team based in Wimslow.The purpose of this role is to process all new home finance applications and prepare cases for Underwriter. Communicating with various internal and external stakeholders throughout the application and completion journey. The incumbent is required to ensure service levels are maintained whilst being mindful of the Credit Risk Governance frameworks in operation within the Bank, such as KYC and Fraud Awareness Key responsibilities

  • Managing daily work queue
  • Evaluate and rectify any exception reports
  • Distribute workload to Loan Processing Administrator
  • Ensure policies and procedures are adhered to
  • Managing and reporting work flows, servicer referrals
  • Suggest ways to innovate the service being provided
  • Work collaboratively with key colleagues and stakeholders
  • Any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training
  • Skills required
  • Experience within a home purchase plan or other lending related process driven operational team.
  • Experienced and confident leader
  • Ability to support and guide colleagues and a passionate about inspiring and nurturing others for sustained employee engagement
  • Service excellence delivery for customers
  • Time management
  • Business strategic planning
  • Fraud risk/compliance awareness
  • Additional Details Attractive reward package; the typical benefits include:
  • 25 days holiday entitlement increasing with service
  • Pension Plan
  • Private medical insurance
  • Critical illness cover
  • Group dental insurance
  • /

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