Office Administrator

Job Location	Willand
Education	Not Mentioned
Salary	19,000 - 20,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

New Office Administrator position available!An Office Administrator is required for one of our clients based in Willand, Devon. This is a full time, permanent role paying £19k - £20k p.a DOE and will be 100% office based.The main purpose ofthe Office Administrator is to provide support to the busy Customer Service Team. The Office Administrator role will include some general administration and regular telephone and electronic communication with the Companys distribution carriersand customers, whilst learning, through experience, the skills required to perform a Customer Service Advisor role in the future.Main Responsibilities:

Chase up and resolve any delivery problems with the Companys distribution carriers to ensure a fast and efficient delivery of goods.
Claim costs back from carriers in cases of late delivery or lost parcels.
Pack and dispatch Company brochure packs to new customers to assist in acquiring new business.
Check daily reports from carriers and resolve any issues that may be on the reports to facilitate deliveries.
Arrange collections of goods for return using the internet to ensure they are dispatched accordingly.
Cover for absence on errand tasks such as franking/sorting the mail, delivering the banking etc.
Check all incoming emails and distribute to the appropriate member of staff to facilitate good communication or utilise a good command of written English to reply to those appropriate immediately.
Support the marketing department with certain duties when necessary, for example collecting items from designers.
Attend occasional meetings with distribution carriers to discuss and resolve any issues to ensure a continued excellent service.
Provide order entry back up for customer services during busy times. Absorb, learn through experience and build the required skills to perform a Customer Service Advisor role in a busy team.
Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably asked.

Knowledge, skills and experience required:Essential

Confident communication skills.
Polite telephone manner.
A good command of both spoken and written English.
A positive and cheerful personality.
A full and clean driving licence. The post holder will need to be a car driver and have their own vehicle
IT skills including confidence in online systems and Outlook emails.

Desirable

Experience in a similar role would be advantageous but not essential.
Experience of Word and Excel would be an advantage but not absolutely essential as full training in all tasks will be given

Benefits:- Competitive salary Quarterly bonus scheme- Subsidised on-site restaurant - Company pension* (*5% employee contribution and 3% employer contribution. Auto-enrolment after 3 months) - FREE parking- Private health care insurance* (*including eye care and dental. Eligibility after 6 months)- Life assurance* (*eligibility after 6 months)- Cycle to work scheme - 30 days holiday, including bank holidays, increasing to 38 with long serviceIf you would like to apply for this role then please email

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