Receptionist in a Care Home

Job Description

NewCareer, New You, NewOpportunity; New Care!Our stunning care home Ruddington Manor Care Centre is apurpose builtcare home facility in Wilford, Nottingham. The home is registered toprovidecare to 66 residents who have a variety of care needs including residentialand nursing.RuddingtonManor israted GOOD in all domains by CQC. Weprovidethehighest standards of safety,comfortandcare to residents. We are ina great locationand haveavery goodlocal reputation.New Care has had a0 agencyusage forover3yearsas we employ a permanent staffteam to ensure continuity of care to residents from staff that know them and that residents know and trust.Across New Careall ofourstaffare paid above national living wage.We are seeking to appoint a kind, caring and organisedReceptionisttojoin our team. To provide an efficient receptionist service ensuring that residents, guests and all visitors to the home are treated courteously and efficiently at all timesand to support the Administrator with administrative duties. We have a 26.25 hours contract available with a competitive hourly rate! Shift times are 0900-1700, with alternate weekend working.This is usually a rolling rota but may need to change to meet thebusiness needs. Week 1 Monday, Tuesday, Saturday, Sunday and Week 2 Wednesday, Thursday, Friday.Role Responsibilities:

• Provision of an inviting and welcoming reception service to visitors, ensuring security is maintained at all times, including the maintenance of the visitors signing in records.
• Deal with prospective residents and their families who are enquiring about the home and show prospective residents and their families/carers around the home.
• Provide a receptionist service including answering telephone calls, dealing with enquiries and transferring calls to the appropriate department or person.
• To provide support to the Home Administrator as and when required.

Skills and experience required:

• A welcoming and approachable attitude is essential.
• A well organised approach, maintaining a tidy environment and a helpful attitude are essential.
• The ability to build positive relationships with residents, relatives, staff and other visitors to the home is essential.
• Good time management skills are essential.
• Ability to work as part of a team to make sure the administration and receptionist department runs smoothly is essential.
• Experience in Administration / Reception in a health care environment.

The BenefitsOpportunities to progress through our career paths into more senior and management roles

• Bank holidayand overtimeenhancements
• 5.6 weeks annual leave per annum
• Paid DBS
• Uniform provided
• Paid training
• Refer a friend referral scheme,for the following roles only – Registered Nurse, Team Leader / Senior Care Assistant and Care Assistant
• Excellent induction programme for new starters
• A rewarding career with lots of opportunities to progress within the company
• Ongoing support and training for nationally recognised qualifications
• A competitive rate of pay
• Cycle to work scheme
• Wellbeing programmes
• Recognition awards – employee of the month and golden tickets
• Ongoing career development
• Travel plan – walk or ride a bike and get a free meal that day
• Christmas Bonuses
• Pension scheme
• HASTEE - access to your money as you earn (pay advance)

About New CareThe care philosophy of New Care aims to ensure all residents maintain the highest level of independence and achieve their full potential whatever that may be – physical, intellectual, emotional or social. We believe this philosophy can be achieved by providingprofessional, person- centred care, nurturing each resident individually exploring and understanding their needs. The health, well-being and happiness of our residents is always our number one priority.New Care, as part of the McGoff group have been designing, building and operating care homes for over 10 years. Each New Care home is purpose built and expertly designed with the needs of our residents in mind. Internally the design is luxurious yet comfortableand practical.The company ethos ‘To celebrate the wonder of people’ relates to all those who are part of the New Care family, residents, their family and friends, staff members and professional visitors. Ultimately we want residents to live their lives to the fullest andto be proud of their home and feel happy to invite their family and friends to visit.This position is subject to a DBS checkREF-212 886