Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

1st Line Support

Reed
Job LocationWhite City
EducationNot Mentioned
Salary£15.75 - £16.20 per hour, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

IT Service Desk Helpdeskwanted for an ongoing contractbased at a leading multinational brand, based in West London.Start Date:AsapDuration: 12 Months (Ongoing)TheIT Service Desk Helpdeskwill provide first line technical support to internal staff. The successful candidate will workwith applications/systems to undertake analysis, diagnosis, and resolution of staff problems, which may range fromstraightforward to more complicated technical issues and needs to have a genuine passion for quality and the delivery of great customer service. There is also a range of administration duties within this role.Responsibilities:

  • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
  • Receiving, logging and managing calls from internal staff via telephone and email
  • 1st line support - troubleshooting of IT related problems from software to hardware, such as iPhones, Laptops, PCs and Printers
  • Escalate unresolved calls to the Level 2 Support Team
  • Log all calls in the Service Desk Call Logging system (ServiceNow experience is essential).
  • Good Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
Qualifications:
  • An ITIL qualification is preferable but not essential.
  • MCP certification would be desirable but not essential.
Requirements:
  • Excellent communication skills and telephone manner.
  • 2 years previous IT Service Desk and/or Call Centre experience required.
  • Incident Management experience - Managing incidents including business expectations and communication.
  • User & Security Group Active Directory administration
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 11 and Office365
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
  • Good knowledge of Service Now
Benefits include:
  • Accrued Holiday, Sickness and Pension.
  • Access to Staff Shop and discounted products.
  • Invitation to certain company events (Summer Party for instance)
  • Subsidised staff restaurant.
  • Pay rate reviews.

APPLY NOW

1st Line Support Related Jobs

© 2019 Naukrijobs All Rights Reserved