Owner Services Administrator - Kelling Heath Holiday Park

Job Location	Weybourne, Holt
Education	Not Mentioned
Salary	Salary negotiable
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Owner Services AdministratorKelling Heath Holiday Park

Hours: 37.5 hours per week (will include working one day over the weekend)
Permanent Contract of Employment

Do you have a solid administrative background with excellent organisational skillsDo you pride yourself on delivering an exceptional customer serviceWould you like to work in a fantastic natural environment at Kelling HeathWhy we need you:We are looking for a candidate with previous experience in an administrative capacity, with a keen eye for detail, who enjoys organising and prides themselves in being able to dot the i’s and cross the t’s.The role will involve interaction with Holiday Homeowners, Guests and colleagues, so excellent communication skills together with a passion for delivering an exceptional customer service is important to us. This role will be supporting the Owner Services team by ensuring all administrative tasks are completed correctly and in a timely manner.What you will do:Working closely with the team in Sales & Owner Services, you will have responsibility for:

Keeping owner files up to date
System administration
Ensuring holiday homes are compliant by keeping gas and electrical certification records updated
First point of contact for Owner enquiries and requests
Ensure all aftersales issues from Holiday Homeowners are dealt with in a timely, efficient manner
Provide key administrative support to the Sales team when required
Assist with Owner events both on and off Park
Support with Plot compliance issues
Ensure the department is maintained to the highest standards at all times
Data management
Liaise with other departments on a regular basis
Answering telephone calls and queries
Handling incoming and outgoing mail, including responding to correspondence from Holiday Homeowners and Team Members
This role will also include undertaking general administrative and office duties as required.

This is not an exhaustive list and as we are a small team you may be asked to assist with administrative duties across other departments.Experience:

Solid administrative skills
Experience of working in a busy environment working to tight deadlines
Ability to and experience of prioritising tasks
Experience of minute taking and preparing reports

Skills:

Competent with Microsoft systems including Teams, Outlook, Excel & Word
Excellent customer service skills
An eye for detail
Excellent typing skills
Efficient and accurate record keeping
Confidence in dealing with all stakeholders both internal and external with great interpersonal skills
Commitment to high standards of confidentiality
A team player with a flexible attitude

How to apply:We are open to all, and we value the unique skills of everyone. If you’re a suitably qualified applicant we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background.With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the company.Please apply by sending your CV and a covering letter telling us why you are interested in the role and what makes you a good fit via Indeed or log onto our Kelling Heath website. If you need any adjustments or would like to discuss submitting your applicationin a different format, please get in touch.We will interview suitable candidates as they apply. This means the role may close at short notice and without prior warning.

Keyskills :
General AdministrativeOffice DutiesAccurate Record KeepingMinute Taking

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