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Customer Service Administrator

Right Now Recruitment
Job LocationWetherby
EducationNot Mentioned
Salary£23,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you currently looking for a varied and fast paced role within Customer Service/ Key account managementWould you be excited by the prospect of working for an ambitious and innovative, International OrganisationOur client based near Wetherby are looking to hire a proactive Customer focused individual to join their growing Customer Service team ASAP on a Full-Time Permanent basis.Salary: 25k to 30k per annumLocation: Wetherby - Office BasedHours: Full Time - Monday to Friday - 8:30 to 17:00Role Type: PermanentRole Focus: Customer Service, Supply Chain, Logistics, Export, Shipping.Job Responsibilities include:

  • Fully cycle management of Key Customers/Accounts and Suppliers, focusing on building and maintaining strong relationships
  • Responsible for customers quotations and orders, ensuring the orders and quotes are processed in a timely and accurate manner
  • Responding to Customer complaints and queries efficiently via email and over the phone
  • Providing pricing support, managing inventory and stock in line with the Supply Chain and Production teams
  • Producing multiple reports via Excel and internal ERP system
  • Supporting the sales team by identifying cross-selling/upselling opportunities
  • Closely liaise with other company departments to ensure customer expectations are met and exceeded in terms of quality, service, and timescale.
  • Ad hoc Administrative duties, such as filing, scanning - when required
Desirable skills
  • Intermediate knowledge of Microsoft Excel
  • Experience in working with systems such as Salesforce, Dynamics, SAP, JDE or similar
  • Excellent Communication/ Relationship building skills
  • Understanding of a Warehouse or Logistics operation
  • Previous Customer Service experience within Logistics, Production, Supply Chain or Manufacturing.
  • Experience in working with a large or niche product range/ multiple SKUs
  • High level of resolve and confidence

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