Customer Service Administrator

Job Description

Customer Service Administrator £24,000Wetherby Working hours: Monday - Thursday - 9am - 6pm & Friday - 9am - 5pm Responsible for undertaking administrative duties supporting the sales teams in processing their deal contracts ensuring vendors are provided with the information and support they require to successfully sell their property.This is the first point of contact for the vendors to assist with all queries. A major part of the role will be to assist vendors with their client care documents. You will be required to chase vendors to make sure they have received the client care pack and assist with all queries to ensure successful completion and return of the packto their nominated solicitor. You will be required to understand and cover the role of other departments as and when required. Key Responsibilities:* Check Client Care Pack have been issued to vendors * Assist vendors fill out their client care documentation * Assist with ID verification * Chase the return of Client Care documentation to solicitors * Provide customer support to vendors * Assist with sales team administration * Update clients regarding the sale process* Arrange property surveys ensuring reports are returned in a speedy manner* Distribute returned valuations to the relevant parities* Chase urgent valuations* Spreadsheet admin* Update the team managers on the progress of each file* Upload information onto the inhouse software* Optimise the internal versus external courier methods.* Manage the relationship with 3rd party companies* Arrange for contracts and other important documents to be signed, returned, and handled with care* Liaise with all departments within the business and deliver efficient service* Prioritise workload to meet deadlines* Assist vendors fill out their client care documentation Assist with ID verification * Desktops & RICS Surveys requests* Update the team managers on the progress of each file * Upload information onto Alto software* Responding to viewing requests * Answering incoming calls and booking in viewings * Chasing feedback from viewings* Creating property brochures on our online portal* Booking in photography appointments at properties * Booking in appointments with third party agents * Optimise the internal versus external courier methods.* Manage the relationship with 3rd party companies* Arrange for contracts and other important documents to be signed and handled with care* Liaise with all departments within the business and deliver efficient service* Prioritise your own workload to meet deadlines* Any ad hoc duties as required by senior managementCandidate Specification* Strong administration skills and ability to negotiate are essential.* Ability to build rapport with others in a short period of time, finding common ground and being able to genuinely connect with people.* Strong communication skills, ensuring everyone is communicated with thoroughly and efficiently throughout all processes.* Positive mindset and upbeat attitude, bringing value to both clients and the sales team.* Experience within sales is desirable, however a positive attitude to picking up the phone and communicating with people is key.* Competency with numbers, being able to understand prices, yields, and discounts (training for which will be provided as required)CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Keyskills :
customer servicesales administratorCustomer service administrator