Service Desk Analyst

Job Location	Westminster
Education	Not Mentioned
Salary	£22,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Service Desk AnalystDepartment: Privy Purse and Treasurer’s OfficeSection/ Branch: IT & TelecommunicationsLocation: Buckingham PalaceStarting Salary: £22,000.00 per annumHours of work: 37.5 per weekAbout the role:Its the perfect platform to launch your career in ITIts being encouraged to take on new challenges. And its joining the professional business behind the monarchy. This is what makes working for the Royal Household so different.Joining our experienced IT team, youll provide first and second line deskside support to over 1,000 diverse users of network, software and hardware related services, across multiple locations.As the first point of contact for a vast range of queries, youll support the wider team and work to resolve issues quickly and to a high standard, learning from those around you.The volume and scope of queries will be wide-ranging and youll decide how to best handle each one, either investigating and resolving it yourself, or escalating it to another team.Although your starting point will be to provide best practice service desk support, as you gain experience and develop your skills, youll be encouraged to engage in other projects that are of interest to you - whether it be implementing ticketing systems, recording hardware and software additions or configuring portable devices.And as a key part of this team, youll have a range of opportunities to develop your own skills with scope to make a positive impact on the day to day running of the organisation.About you:Digitally fluent and with a passion for IT Systems, youll bring a basic level knowledge of computer components and terminology, and a good working knowledge of Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook) and Microsoft Windows10.In this customer facing role, equally important are your communication skills and confidence in dealing with a range of people.To excel, youll be a natural problem solver with an analytical mind and thrive on the challenges that come your way.Organised and pro-active, with lots of initiative and an ability to work at pace, youll juggle a varied workload, effectively balancing priorities and deadlines.Whats more, with a high volume of daily calls, youll need a keen eye for detail and you will be responsible for ensuring records are accurate and up-to-date.Were also interested in your people skills. Youre at your best working in a team and can quickly build relationships virtually and face-to-face.But more than anything, youll be committed to developing a career in IT, bring an enthusiasm to learn and be keen to make the most of this opportunity.

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