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| Job Location | West Malling |
| Education | Not Mentioned |
| Salary | £16,500 - £18,500 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Insurance Administrators - PetsPermanent£16,500 - £18,500 DOEMonday - Friday 9am - 5pmMy client an award-winning insurance organisation is seeking experienced administrators to join their friendly team at their modern offices based in West MallingDue to growth they are seeking a team of motivated, confident individuals looking to progress within the role and develop their skills. Self-development and improvement is encouraged and supported within the role.Working in their Pet Insurance department you will be responsible for liaising closely with customers, veterinary practices and 3rd parties to assist the claims department with the smooth claims process journey. Key Responsibilities• Uploading claims correspondence and claim forms received onto the claims system, responding to customers’ written requests for claim forms or enquiries into the progress of their claims, and their general enquiries;• Chasing documentation from customers, external contacts and third parties.• Keeping the customer informed of progress at all times both verbally and in writing via email, SMS or letter;• Taking inbound calls from customers, external contacts and third parties;• Assisting policyholders’ with general queries over the telephone; • Taking new claim form request calls;• Taking inbound sales quote calls;• Outbound calling for information to support claims, and returning policyholders calls where necessary; • Generally assisting with administration tasks to support the claims handlers;• Processing continuation claim assessments;Experience Required• Technical knowledge of veterinary terminology would be an advantage • Basic Insurance Claims Knowledge desired• Strong call handling skills• Excellent administration skills• Excellent verbal and written communication skills • Strong customer service and problem resolution skillsBenefits