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HR Shared Service Associate

Parkside Office Professional
Job LocationWest Drayton
EducationNot Mentioned
Salary£16.34 - £18.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

My client is a leading biopharmaceutical company. They are seeking a HR Associate to join their busy HR Shared Services Team managing HR case management through self service. This position leverages technology, digital platforms, and human capital managementand case management systems to provide an exceptional customer service experience.My client is looking for a candidate who is enthusiastic about their career in Human Resources, enjoys helping employees find answers to their HR-related questions, and is interested in continuing to build upon their knowledge across all HR functions. Essential Functions:

  • Utilize case management system tools to respond to written inquiries from employees, managers, retirees, and family members regarding HR questions, issues, problems, and status changes within defined SLAs and quality measures
  • Use appropriate grammar and vernacular to respond to employee cases using case management and chat technology (chat, emails, case responses)
  • Resolve Tier 1 cases in a professional, sensitive, and customer-focused manner in accordance with Company policies, procedures, and Service Level Agreement
  • Escalate cases in accordance with, and as defined by HRSS policy and procedures to the appropriate team
  • Interface with internal and external resources to furnish or obtain needed information to close cases not escalated
  • Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate
  • Assists with special projects to support HRSS
  • Collaborate with other regional HRSS teams for alignment and knowledge sharing
  • Lead efforts to document, simplify and standardize HR business processes regionally and globally
Knowledge, Experience, and Skills
  • Two Years of related experience OR appropriate HR qualification
  • Workday or ServiceNow
  • Strong verbal, written interpersonal, and telephone communication skills are required
  • Must possess strong Microsoft Office skills
  • Experience handling HR requests for employee support
  • Customer Service experience is preferred
Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

Keyskills :
Workday or ServiceNow - ideally

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