Customer Service Advisor - 6 Month FTC

Job Description

As a Barclays Customer Service Advisor, you will be committed to delivering exceptional customer service and experience. In your new role, you will be focusing on customers who are in current and future financial difficulty, accompanying them to understandtheir situation, while assessing affordability. Based on these financial assessments, you will create solutions to ensure the customer repays their lending excess and returns back to sustainable terms in a way that is affordable and manageable.Barclays is one of the worlds largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, andcreating financial and digital solutions that the world now takes for granted.You will be working 35 hours across Monday-Sunday 8am-9pm, shifts will be in line with opening hours. We offer a competitive salary between £20,000 - £22,000 based on previous experience.This is a hybrid opportunity, where you will be initially be working remotely as the business looks to return to the office.What will you be doing Identifying customers needs to tailor solutions, whilst guaranteeing the right outcome for the customer and the bank Ensuring customers in need of support are identified and assisted appropriately Listening to customers financial concerns to correctly identify complaints and find solutions first time Handling complaint escalations, where appropriate Making sure the systems are used correctly to ensure customers records are accurately maintained and up-to-date Understanding and adhering to the appropriate policies, standards, controls and limits of authority through training, coaching and appropriate communicationWhat were looking for: Previous customer service experience, demonstrating excellent listening skills and the ability to show empathy towards customers financial circumstances Demonstrable experience dealing with demanding customers in pressured situations Excellent numeracy and literacy skills with the ability to understand different options available to customers and summarise with good attention to detail A team player who can confidently interact with others, and feels comfortable working independently at the same timeSkills that will help you in the role: Previous experience of working with customers in potential vulnerable circumstances or financial difficulty Experience working in a contact or call centre/ telephony/ customer service environment and/ or Financial Services experienceWhere will you be workingOur Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment. You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and thereare bus links into the Technology Park.

Keyskills :
Call CentreContact CentreCustomer ServiceLiteracyTelephony