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Operations Manager

REED Business Support
Job LocationWath-upon-Dearne
EducationNot Mentioned
Salary21.99 per hour, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time Work from home

Job Description

I am currently recruiting for an Operations Manager to work at my client, a leading public health based organisation, on a work from home basis.Duties will include:

  • Supporting the head of operations with the operational leadership of the Vaccine Helpline Service Centre team, co-ordinating the delivery of services from external providing call centres, the Department of Health and the UKCs (Ireland / Wales / England)across the teams within the Service Centre
  • Work closely with the Head of Operations to ensure timely and effective implementation of operational changes are successfully completed without adversely impacting on either service
  • Responsible for the coordination of the recruitment of nurses to work for the Vaccine Helpline, working closely with the Lead Clinical Shift Manager.
  • Responsible for attendance on daily basis (or as the service requires) at the daily Team meetings, providing operational leadership and guidance, supporting decision making in times of emergency pandemic planning.
  • Support the Head of Operations provide the accurate provision of operational management information and service delivery analysis internally and to all UKCs and Department of Health.
  • Support the management of the dormant service (including any testing or changes required) until contract renewal.
  • Deputise for the Head of Operations in meetings and other duties
Skills and experience required:
  • Be educated to Masters level or equivalent professional qualification / experience or working towards Masters level qualification
  • Appropriate experience of managing internal and external partners in line with multiple contracts
  • Have experience of managing projects, change initiatives and service development plans in line with a set change request process and impact analysis
  • Have Operational Management experience
  • Risk Management techniques
  • Have negotiation and team player skills
  • Have strong leadership and motivational skills
  • Communications skills relevant to the post, both verbal and written. Including presentation and facilitation skills
  • Have a very flexible approach to work in the context of an emergency pandemic break out at any given time and in any location
  • Willingness to travel to a central location where the service centre operation is located
  • Ability to work shifts/ demanding hours
  • Ability to work from base site (determined to be anywhere in England)
  • Commitment to providing service that meets the changing needs of external and / or internal customers
  • Ability to work effectively in a team, providing support and leadership as appropriate, to achieve shared goals
  • Focus on constructive evaluation and challenge of own and team performance
The hours of work are 37 per week and due to the nature of work this will involve some hours across 24/7.The hourly rate on PAYE is £21.99 and overtime for out of hours work.Please apply today for the chance of an immediate interview.

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