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Job Location | Wath-upon-Dearne |
Education | Not Mentioned |
Salary | £20,897 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , part-time |
Learner Recruitment & Reception OfficerHours; Part time (22 hours per week) Monday, Thursday & FridaysDuration; PermanentSalary; £20,897 (£12,425.24 pro-rata) per annumLocation; Dearne Valley College, RotherhamAbout the RoleThe Learner Recruitment & Reception Officer role is a key part of the Group’s customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers.In this role you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication.The role will provide a professional reception service, including providing a range of pre-entry information and advice to potential and existing customers, referring to specialists where appropriate.Through a proactive, enthusiastic and customer-focused approach you will assist the Group to achieve our mission to provide skills for the future of our students and community through outstanding teaching & learning.You will…You will have previous experience of working in a customer facing role, and ideally within an education setting, providing information, advice and guidance.You will have excellent communication both written & verbal and be able to deal with a range of enquiries in the most effective manner. As this role will be working 2x evenings a week, being able to deal with enquiries appropriate and effectively,under minimal supervision is essential. You will hold a Level 2 Literacy and Numeracy (equivalent to GCSE) and a Level 3 in Information & Guidance as well as a Level 2 Customer Service or be willing to work towards.Department InfoThese roles are part of the Learner Recruitment and Events Team, which is led by the Learner Recruitment & Events Manager who will give you operational direction and supported by the Director of Learner Recruitment and Marketing. The department is criticalto ensuring all customers and existing students, have a positive and meaningful experience.Our excellent benefits and rewards package: