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Emergency Call Handler

HR GO Recruitment
Job LocationWath-upon-Dearne
EducationNot Mentioned
Salary11.11 - 18.78 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Position: Emergency Call HandlersLocation: RotherhamHours: Shift Pattern - 24/7 365 role with a mixture of Mornings, afternoons, and nights, will include weekends and bank holidays, candidates would need to be fully flexible.Salary: Days £11.11 Per hour, Nights and Saturdays £15.00 Per hour, and Sundays and Bank Hols £18.78 Per Hour, paid weekly in arrearsHR GO are currently seeking candidates to join a busy emergency contact center team working in Wakefield and Rotherham. The roles are full time and temporary to permanent for the right candidate. The roles are subject to a satisfactory enhanced DBS checkprior to commencement.Key Responsibilities:As a call handler you will be the first point of contact for patients, relatives, healthcare professionals and other callers. Using software systems to record patients demographics and basic clinical information, you will assess their condition and ensurethey are directed to the most appropriate healthcare professional.You will provide assessment, basic advice and health information to patients calling 111, supporting them to access the appropriate level of care including advice to manage their symptoms at home.Skills and experience:

  • Be an effective communicator (Both verbal and written)
  • Possess engagement and influencing skills with effective listening skills
  • IT Literate
  • Be able to deal with confidential/sensitive and/or distressing information
  • The ability to work under pressure
  • Minimum of 3 GCSEsat Grade C or above, including English
  • The ability to show and convey compassion, integrity, empowerment and resilience
Due to the nature of the role an Enhanced DBS Check will be required prior to start, 10 weeks full training will be provided on site, 100% attendance is required during the 10-week training period in order to continue with the role.Please register at my-account (please make sure your local branch is ticked as Liverpool) call Emma at HR GO recruitment for more information on or email

Keyskills :
Emergency Call Handler

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