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Customer Service Assistant - Dearne Valley Centre

RNN Group
Job LocationWath-upon-Dearne
EducationNot Mentioned
Salary£20,048 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , part-time

Job Description

Customer Service Assistant – Dearne Valley Sports CentreHours; Part time (18hrs per week, all year round)Duration; PermanentSalary; £20,048 (£9,850.38 pro-rata) per annum + benefitsLocation; Dearne Valley College, Rotherham About the RoleAs a Customer Service Assistant within the Dearne Valley Sports Centre you will provide a high-quality customer service experience to members, potential members, students and colleagues in additional to being responsible for billing and membership paymentsensuring all revenues are collected on a monthly basis.As a Customer Service Assistant, you will undertake reception duties at the Sports Centre, acting in a welcoming and professional manner to all customers. You will be responsible for sign ups and managing our memberships, ensuring our database is updated.You will liaise with the finance department by preparing and sending files and reports pertaining to funds associated with the Sports Centre and ensure finance procedures meet the needs of internal financial policies.You will…To be successful as a Customer Service Assistant, you will have previous experience working within an administration or customer service environment, ideally within the leisure of hospitality industry. You will hold a level 3 qualification in business administration, or similar and You will hold a Level 2 (or equivalent) qualification in English and Maths or be willing to work towards. Department InfoThis role is based within the Dearne Valley Sports Centre facility, where you will be in contact with members of the general public using the facilities, students of the colleges that are part of the RNN Group, including internal staff colleagues. You willliaise with other departments across the organisation. The role of Customer Service Assistant reports directly to the Sports Centre Manager and you will also work closely with other members of the Sports Centre.Our state-of-the-art Fitness63 gym suite is a 70-station, fully air-conditioned facility with an extensive range of cardiovascular and strength-training equipment. At Fitness63, we aim to support you to achieve your fitness, sport and wellbeing goals andoffer a professional and purpose-built environment, with expert staff and high-quality equipment.Our excellent benefits and rewards package:

  • Access to local government pensions scheme
  • Up to 41 days annual leave per year including closure during Christmas period
  • Access to our gyms, restaurants and salons
  • Staff health & wellbeing and benefits schemes including inhouse Occupational Health service
  • Full, part time and flexible working hours available in many roles
  • Parking available at all of our sites
  • Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications
What is the RNN GroupRNN Group’s main goal is to be an ‘outstanding’ education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existingteams. To be a part of the team at RNN Group we will expect you to be committed to our values too;
  • We are Inclusive,
  • We have Integrity,
  • We Deliver,
  • We are One Team.
We are OFSTED ‘Good’ (November 2022)We celebrate diversity and are proud to have been recognised as Investors in Diversity for our work on Equality, Diversity and Inclusion. This means that you’d be working in a supportive environment that encourages, recognises and celebrates effort, achievementand cooperative attitudes. We welcome applications from everyone regardless of age, gender, ethnicity, sexuality, faith or disability. We are also proud to be part of the Disability Confidence Scheme.We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check and other associated checks in line with Keeping Children Safe in Education Guidance.All candidates must have the legal right to work in the UK.This role is based on a shift pattern working arrangement.Closing date: Monday 13 November 2023 at 12:00 Noon – if you are shortlisted for this post you will be contacted within a week of the closing date.If you require further information about this vacancy please contact the HR department on or recruitment@rnngroup.ac.uk

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