Director of IT

Job Description

We have an exciting opportunity for a Director of IT to join the UKs largest specialist wine retailer!Are you experience working within a Retail, FMCG or Hospitality environmentDo you have in-depth understanding and detailed knowledge of Infrastructure technologiesIf you have answered yes to these questions, Majestic Wine would be delighted to hear from you!The RoleAs Majestic Wines Director of IT you will be responsible for the overall direction, strategy, budget, delivery,and support of the Information Technology function within Majestic Retail & Majestic Commercial.Key Responsibilities:

• Responsible for the technical elements of business continuity and disaster recovery plans for core infrastructure services and all office and data centre locations, and ensure regular tests are carried out.
• Define, plan and deliver the companys IT and Information Security strategy alongside the IT Director and Head of Security & Solutions Architecture.
• Ensure all IT activities are compliant with GDPR and other regulations.
• Operationalising, implementing and developinG Majestic Wine IT Operations Strategy to provide direction and solutions that enhance outcomes and ensure the seamless management of IT Infrastructure.
• Working with key stakeholders across the business to build and maintain IT infrastructure systems which are effectively managed and implemented.
• Deliver regular and accurate management and data reporting on key team activities.
• Provide effective management of all IT Infrastructure staff including recruitment, mentoring, coaching, training, target setting and performance assessment.
• Demonstrate strong vendor management experience and external suppliers experience, ensuring contracts, SLAs and costs are controlled effectively.
• Take accountability for escalated issues and Managed Incidents, ensuring prioritisation of technical resources to achieve desired outcomes.

Knowledge & Skills Required:

• Ability to influence and drive change to enhance IT service provision and capability.
• 5-10 Years experience managing a IT Team
• Experience working within a Retail, FMCG or Hospitality environment providing excellent customer service and delivery standards to multiple stakeholders and suppliers.
• In-depth understanding and detailed knowledge of Infrastructure technologies, including networks and some data experience from a management and technical experience.
• Strong blend of analytical, decision-making and creative problem-solving skills.
• Demonstrable skills and certification in best practices or methodologies such as ITIL, Six Sigma, ISO20000 and Active Directory administration.
• Strong experience and knowledge of Windows 8 and 10 setup, configuration and troubleshooting.
• Knowledge of EPOS, Google Suite and AWS.
• Good planning, prioritising and numeracy skills.
• A methodical approach to work.
• Excellent attention to detail.

Who are weMajestic Wine is the UKs leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year. Alongside strong growth in multi-channel sales, Majestic believethere is still a key role of a retailer that is loved by customers and loved by suppliers. We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrantand fast-paced retail environment. More information can be found atIn August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and French division. Fortress are now backingthe vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestics strong cross channel journey, expert staff and widespread brand affection when deciding to buy the business from its PLC status.Benefits:

• A competitive salary
• Performance related bonus
• Up to 20% Staff Discount
• 25Days Holiday per year and we also have a Holiday Purchase Scheme
• Life assurance 3x your salary
• Private Health Care
• Contributory pension
• Free parking on site
• An unparalleled fun company culture thats focused on empowering and developing our employees

Job Specifics:

• Contract Type:Permanent
• Location:Our Head Office is based inWatford, just 20 minutes from London Euston. From Watford Junction, we are a 15-minute walk to our Head Office

We are proud to offer a new Agile Working Policy for Support Centre colleagues; a blend of office and home working which will include a number of days working at the Majestic Office(post CV19 lockdown restrictions)We look forward to receiving your application! #ProudtobeMajesticNo Agencies Please - We thank you for your interest in working with Majestic Wine, however, we have a PSL who will be supporting us if needed. We will not pay fees or acknowledge any CVs supplied to Majestic Wine unless you have been briefedon the role by a member of our Talent Team.