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| Job Location | Watford |
| Education | Not Mentioned |
| Salary | 17.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time 8 months |
Smith + Nephewis a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform attheir fullest potential.From our first employee and founder, T.J. Smith, to our team today, its our people who make Smith+Nephew a unique place.Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But its our culture - of Care, Collaboration and Courage - that really sets us apart.Through a spirit of ownership and can-do attitude, we work together to win.Were a company of people who care about each other, about our customers and their patients, and about our communities.ROLE OVERVIEWWe have an exciting opportunity for a customer service advisor to come and execute their talents in customer service and support our internal and external customers (Health Care Professionals) We offer hybrid working with 2 days being worked within a teamenvironment in the office (post training)You will be taking calls for orders, loans and general enquiries. Ensuring all requests are prioritised, organised and processed accurately and on time; within agreed KPI targets at a minimumMake answering customer calls the first priority, ensuring high call quality in line with best practice.For internal customers handle the requests of the territory managers and regional sales managers; such as quotations, loan/demo requests, invoicing, capital orders. Be proactive and comprehensive in replies and respond as quickly as possible.ESSENTIAL FUNCTIONSFor external customers handle their requests for orders, loans, returns, disputes and general enquiries at time of receipt, as accurately as possible and without transferring the call unless absolutely necessary. Take ownership and drive for first time resolution.Ensure compliant with all policies.Process all sales orders and/or loan bookings taken in a timely manner, advising of any back order or credit held issues, ensuring the agreed delivery date and time is met. Ensure high quality and within call quality guidelines.Actively pursue opportunities to offer customers:-